#How can I find 2fa for my account as there's nothing?

1 messages · Page 1 of 1 (latest)

sharp meteorBOT
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AI-generated Answer for john_74084

Here’s where to find and enable 2FA in ElevenLabs:

  • Log in, click your profile icon (top‑right) → Settings → Add Two-Factor Authentication. Scan the QR code with your authenticator app, enter the code, then Verify & Enable. You’ll also receive a one-time backup code—store it safely. After enabling, you’ll need a code from your app each time you sign in. (help.elevenlabs.io)
  • If the QR code doesn’t appear, log out and back in, then open Settings again and retry. (help.elevenlabs.io)
  • If you still don’t see “Add Two-Factor Authentication,” contact support (Help Center chat or email team@elevenlabs.io) with details and screenshots. (help.elevenlabs.io)

Sources:
How do I add two-factor authentication (2FA) to my account? – ElevenLabs
How do I add two-factor authentication (2FA) to my account? – ElevenLabs
How can I contact support? – ElevenLabs

zinc depot
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doesn't help : ( support say it would take 7 days but i need it ASAP

sharp meteorBOT
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AI-generated Answer for john_74084

I understand. Per the official docs, there are only two supported ways to resolve 2FA, and only one is immediate:

  • If you still have your 2FA backup code, you can use it to remove 2FA immediately. The backup code is shown once when enabling 2FA and cannot be viewed again. (help.elevenlabs.io)
  • If you don’t have the backup code or authenticator access, only Support can remove 2FA. To expedite, email team@elevenlabs.io and include your account email plus as much detail as possible (screenshots, request IDs, etc.). (help.elevenlabs.io)

If you have the backup code, use option 1; otherwise continue with Support for manual recovery.

Sources:
How do I add two-factor authentication (2FA) to my account? – ElevenLabs
How can I contact support? – ElevenLabs

zinc depot
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can we possible esclate it ASAP

sharp meteorBOT
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AI-generated Answer for john_74084

Short answer: there’s no public, documented escalation path I can invoke. The official guidance is:

  • Direct support: email team@elevenlabs.io and include as much detail as possible (screenshots, history/request IDs, relevant project IDs). That’s the documented way to help the team resolve cases faster. (help.elevenlabs.io)
  • If your ticket is already verified, the Help Center notes you’ll need to wait and the team will address it as soon as possible. (help.elevenlabs.io)
  • If you saved the 2FA backup code shown during setup, that code allows you to remove 2FA yourself (fastest path). (help.elevenlabs.io)
  • For prioritized assistance backed by SLAs, Enterprise plans include “Enterprise support and SLAs” via the sales contact page. (elevenlabs.io)

If you want, share your existing ticket ID here and I’ll reiterate the above steps you can send to team@elevenlabs.io.

Sources:
How can I contact support? – ElevenLabs
Your ticket has been verified! – ElevenLabs
How do I add two-factor authentication (2FA) to my account? – ElevenLabs
Contact Sales

zinc depot
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can we possible esclate it ASAP, live agent