#When you delete your account does it delete all your data instantly or over a 30 day period?
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Deleting your account removes your data from ElevenLabs’ active systems at the time of deletion. However, residual copies can persist in backups for up to 30 days after deletion, after which they expire and are not recoverable. ElevenLabs also takes commercially reasonable efforts to delete related debugging data. (elevenlabs.io)
Sources:
Zero Retention Mode (Enterprise) | ElevenLabs Documentation
Short answer: The official docs do not state that a ban/suspension deletes your data.
What the docs do say:
- Accounts may be suspended or terminated for policy violations; this page doesn’t mention data deletion as part of a ban. (help.elevenlabs.io)
- Data deletion is tied to you deleting your account or submitting a formal data‑subject deletion request; otherwise data is retained per the Privacy Policy. (help.elevenlabs.io)
- When you delete your account, ElevenLabs deletes associated data in line with its Terms/Privacy Policy; backups can retain deleted database items for up to 30 days, and some debugging/moderation logs may persist for a time. (help.elevenlabs.io)
If you’re banned and want your data removed, submit a Data Subject Request using ElevenLabs’ official process. (help.elevenlabs.io)
Sources:
What counts as prohibited conduct? – ElevenLabs
How can I delete my account? – ElevenLabs
How can I delete my account? – ElevenLabs
How do I make a Data Subject Request? – ElevenLabs
Yes. ElevenLabs can create and retain moderation/violation logs without showing an error to the end user:
- In ElevenAgents, when a guardrail triggers, the platform records which guardrail fired in your conversation logs; end users typically see a dropped call or blocked response, and the violation details are not shown to them. (elevenlabs.io)
- For API generations, even if you delete a generation or disable standard logging via Zero Retention Mode, debugging and moderation logs may still retain data related to that generation. (elevenlabs.io)
Note: If ElevenLabs formally restricts access to content or takes action on an account, the affected user will receive a notice explaining the reason and redress options. (elevenlabs.io)
Sources:
Guardrails | ElevenLabs Documentation
Zero Retention Mode (Enterprise) | ElevenLabs Documentation
EU Digital Services Act (DSA)
- ElevenLabs does not publish a field‑level schema for moderation logs. The docs state only that “debugging and moderation logs may still retain data related to the generation,” even after you delete a generation. (elevenlabs.io)
- For Agents, internal logs may contain unredacted conversation data unless you enable Zero Retention Mode. (elevenlabs.io)
- Zero Retention Mode disables logging of specific data points that are otherwise logged by default, including: TTS text input, TTS audio output, Voice Changer audio input/output, STT audio input/text output, all input/output for ElevenLabs Agents, and the email associated with the account in logs. (elevenlabs.io)
In short: when moderation logs exist (and Zero Retention Mode is not enabled), ElevenLabs’ docs only confirm they may retain “data related to the generation,” and for Agents this can include unredacted conversation data; the exact fields in moderation logs are not publicly specified. (elevenlabs.io)
Sources:
Zero Retention Mode (Enterprise) | ElevenLabs Documentation
Conversation history redaction | ElevenLabs Documentation
Zero Retention Mode (Enterprise) | ElevenLabs Documentation
Zero Retention Mode (Enterprise) | ElevenLabs Documentation
ElevenLabs does not publish a specific retention period for debugging or moderation logs. The Zero Retention Mode FAQ states that even if you delete a generation, “debugging and moderation logs may still retain data related to the generation,” that deleted database items can persist in backups for up to 30 days, and that upon account deletion ElevenLabs makes commercially reasonable efforts to delete debugging data. (elevenlabs.io)
The Privacy Policy describes data retention generally as “for as long as necessary” for the purposes of processing and does not specify a duration for debugging or moderation logs. (elevenlabs.io)
Sources:
Zero Retention Mode (Enterprise) | ElevenLabs Documentation
ElevenLabs — Read our Privacy Policy
Yes. Official docs state that when you delete your account, ElevenLabs deletes all data associated with your account from its systems permanently; they also make commercially reasonable efforts to delete debugging data related to your account. Database backups may retain deleted items for up to 30 days, after which the data expires and is not recoverable. (elevenlabs.io)
The Help Center adds that associated data is deleted in accordance with the Terms of Service and Privacy Policy, which note that some data may be retained only if required or permitted by law. (help.elevenlabs.io)
Sources:
Zero Retention Mode (Enterprise) | ElevenLabs Documentation
How can I delete my account? – ElevenLabs
Yes. ElevenLabs’ docs state that when Zero Retention Mode is not active, deleting a generation removes the audio/text, but debugging and moderation logs may still retain data related to that generation; deleted database items can also persist in backups for up to 30 days, and on account deletion ElevenLabs makes commercially reasonable efforts to delete debugging data. (elevenlabs.io)
If you want to prevent retention in internal logs, enable Zero Retention Mode. For Agents/HIPAA, ZRM is designed so conversation data is not stored or logged in any system component (including system logs). By contrast, features like conversation history redaction do not stop internal log access unless ZRM is enabled. (elevenlabs.io)
Sources:
Zero Retention Mode (Enterprise) | ElevenLabs Documentation
HIPAA | ElevenLabs Documentation
Short answer: only when Zero Retention Mode (ZRM) is enabled.
- With ZRM enabled: ElevenLabs does not log/store TTS text, TTS/STT audio, Agents I/O, or call transcripts; this applies to internal logs as well (i.e., debugging/moderation logs won’t contain the audio or text). (elevenlabs.io)
- Without ZRM: ElevenLabs’ docs state that “debugging and moderation logs may still retain data related to the generation” after you delete a generation, but they do not enumerate the exact fields. Therefore you should not assume audio/text are excluded unless ZRM is on. Additionally, ElevenLabs’ Privacy Policy notes that moderation may review Input/Output content. (elevenlabs.io)
Sources:
Zero Retention Mode (Enterprise) | ElevenLabs Documentation
Zero Retention Mode (Enterprise) | ElevenLabs Documentation
Short answer: The official docs do not state that ElevenLabs conducts human review of moderation logs after an account is deleted.
What the docs do say:
- When you delete your account, all data associated with it is deleted, and ElevenLabs makes commercially reasonable efforts to delete related debugging data; any database items already in backups may persist for up to 30 days before expiring. (elevenlabs.io)
- In general (i.e., not tied to account deletion), ElevenLabs may use automated tools and human review to support moderation, and debugging/moderation logs may retain data related to a generation unless Zero Retention Mode is used. (elevenlabs.io)
- ElevenLabs reserves the right to moderate Input/Output and may share such data with third parties to support safety initiatives; this is described at a policy level but without any statement about post-deletion review of moderation logs. (elevenlabs.io)
Conclusion: There is no published guidance confirming human review of moderation logs after account deletion. If you need a definitive case-specific answer, submit a data subject request through the official channel. (help.elevenlabs.io)
Sources:
Zero Retention Mode (Enterprise) | ElevenLabs Documentation
EU Digital Services Act (DSA)
ElevenLabs — Read our Privacy Policy
How can I delete my account or request to have my data deleted? – ElevenLabs
Not necessarily. ElevenLabs uses layered safeguards and enforcement, but it does not guarantee immediate blocking or bans:
- Enforcement is at ElevenLabs’ sole discretion; they use automated systems, user reports, and human review. The policy explicitly states there is no reasonable expectation that objectionable material will be promptly removed. (elevenlabs.io)
- Customers who violate the Prohibited Use Policy may face actions up to account bans, particularly for persistent or serious violations. (elevenlabs.io)
- Some protections can block actions in real time (e.g., “no-go voices” preventing certain voice clones; optional Live Moderation that checks requested text against prohibited categories), but these apply to specific contexts and are not a blanket guarantee for all violations. (help.elevenlabs.io)
- ElevenLabs notes that no safety system is perfect and safeguards may sometimes fail to catch misuse immediately. (elevenlabs.io)
In short: serious violations can result in swift action, but the docs do not promise automatic on-the-spot blocking or banning in every case. (elevenlabs.io)
Sources:
ElevenLabs Prohibited Use Policy
Safety
What are No-Go Voices? – ElevenLabs
Safety
ElevenLabs Prohibited Use Policy
I didn’t violate prohibited use policy, and never had a generation blocked, so maybe all my data will be deleted.