UI: In the Agents dashboard, add the “Transfer to Human” system tool, then define rules (destination phone number or SIP URI) and select the transfer type. Choose “Conference Transfer” for a warm transfer. (elevenlabs.io)
API: Configure the transfer_to_number system tool when creating/updating an agent; set the destination and messages, and use transfer_type="conference" for a warm transfer. (elevenlabs.io)
Programmatic during a live call: You can also issue a transfer_to_number control command over the Real‑time Monitoring WebSocket (enterprise feature), provided the tool is configured. (elevenlabs.io)
Notes and limits:
Supported transfer types are Conference (warm) and SIP REFER; phone numbers or SIP URIs are supported. (elevenlabs.io)
Available for phone calls only; not available in the chat widget. (elevenlabs.io)
Works with Twilio numbers and SIP trunking. (elevenlabs.io)
small raptor
wild quail