Yes—conversation recording retention is controlled per agent. It’s exposed as the “Audio Saving” setting under an agent’s Privacy settings. By default it’s ON; you can disable it to prevent call audio from being stored in call history. (elevenlabs.io)
The public API docs do not currently publish a request field/name to toggle Audio Saving. The docs only show doing this in the dashboard; “privacy” is listed as a per‑agent setting, but the exact API keys aren’t documented. (elevenlabs.io)
Related controls
Zero Retention Mode (per agent or workspace) ensures no call recordings or transcripts are stored; enable it in the agent’s Privacy settings. If enabled, you’ll need post‑call webhooks to capture outcomes, since data isn’t retained. (elevenlabs.io)
For Enterprise, Zero Retention Mode is also described at the API level; for Agents it’s supported but not shown with a per‑agent API parameter in public docs. (elevenlabs.io)
If Audio Saving is enabled, you can fetch the stored recording with GET /v1/convai/conversations/:conversation_id/audio. (elevenlabs.io)
You must disclose to end users that conversations are recorded and may be shared with ElevenLabs and third‑party LLM providers. (elevenlabs.io)
If you need the exact API field to toggle Audio Saving and it’s not visible in your workspace SDK, the official docs don’t provide it today—use the dashboard setting or contact support for guidance. (help.elevenlabs.io)
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