AI-generated Answer for evildemon856
Thanks for the detail. I can’t view or change accounts via this channel, but here’s what the official guidance says and how to proceed:
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Why this happens on Free tier: ElevenLabs’ abuse-detection may flag free accounts when multiple free accounts are seen on the same IP (this can also happen with shared networks, VPNs, or mobile carrier NAT). Once flagged, Free tier access can’t be restored; the two workarounds are to use a unique IP that hasn’t been flagged or upgrade to any paid plan (paid plans don’t trigger this specific “unusual activity” block). (help.elevenlabs.io)
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Possible IP/geolocation block: Access is blocked from sanctioned regions. In rare cases, a cloud provider may misclassify an IP or server location; obtaining a new IP is recommended, and you can contact support if you believe you were incorrectly blocked. (help.elevenlabs.io)
What to do next
- If you’re on the Free tier: try from a unique, unshared IP (e.g., obtain a new IP from your ISP) or upgrade to a paid plan to avoid this free-tier abuse flag. (help.elevenlabs.io)
- If you’re already on a paid plan and still see this: contact ElevenLabs Support at team@elevenlabs.io. Include timestamps, screenshots, and any request IDs to speed up investigation. (help.elevenlabs.io)
- Getting request IDs (API): error responses include a detail.request_id field; include that in your support email. (elevenlabs.io)
If you suspect a mis-geolocation/IP issue, mention that in your ticket as well; support
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