Short answer: There isn’t a documented “calls-only” toggle for WhatsApp once an agent is assigned. Here are the supported setups per docs:
Outbound calls only (no replies to messages; inbound calls rejected): Import your WhatsApp Business account but do not assign an agent. In this state, “inbound messages will be ignored and inbound calls will be rejected,” while you “will still be able to make outbound calls.” Enable voice calls in WhatsApp Manager > Phone numbers > Call settings, and use the Outbound call flow or API. (elevenlabs.io)
Inbound (and outbound) calls with agent assigned while never replying to text: Not supported as a first-class setting. With an assigned agent, WhatsApp message conversations are handled by the agent by default. (elevenlabs.io)
Enterprise-only alternative to suppress message handling: Zero-Retention Mode causes the platform to “ignore messages and disallow outbound calls” on WhatsApp. This can prevent message replies, but you won’t be able to place outbound WhatsApp calls while it’s enabled. (elevenlabs.io)
Notes:
To place outbound calls you must have a WhatsApp template with a call-permission component and a payment method on the WhatsApp Business account. (elevenlabs.io)
If you don’t add the optional WhatsApp “Send Message” tool, the agent won’t proactively send templated WhatsApp messages from other channels, but this does not disable standard inbound message replies on WhatsApp once an agent is assigned. (elevenlabs.io)
If you can share whether you need inbound calls answered or only outbound calling, I can point you to the exact UI/API steps that match the supported path. (elevenlabs.io)
I can’t verify what feature you mean. There isn’t a generic “account-level toggle” documented for arbitrary capabilities. The publicly documented toggles/settings I can confirm are:
API key restrictions, including a “Restrict Key” toggle and per-key feature permissions. (help.elevenlabs.io)
Data use opt-in/opt-out via the “Improve the models for everyone” toggle (Terms and privacy > Data use). (help.elevenlabs.io)
Studio “Enable chapters” toggle in project settings. (elevenlabs.io)
Agents widget interface toggles (e.g., enable text input/chat mode) in the Widget tab. (elevenlabs.io)
If you specify the exact capability, I’ll check the docs for a supported setting or a documented workaround.
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