Images and files: Not supported. The WhatsApp docs only describe handling text and audio; there’s no documented way to process image/file attachments, and the WhatsApp tool supports only template body text. (elevenlabs.io)
Voice notes: Supported. Inbound audio messages are transcribed to text before being passed to the agent. (elevenlabs.io)
Why your image was “ignored”:
Only text and audio are processed; images aren’t documented as handled, so they won’t appear in the conversation the agent sees. (elevenlabs.io)
If all inbound messages are being ignored (not just images), check:
An agent must be assigned to the WhatsApp account; otherwise inbound messages are ignored. (elevenlabs.io)
Zero-Retention Mode causes messages to be ignored. (elevenlabs.io)
References:
WhatsApp integration capabilities and inbound audio transcription. (elevenlabs.io)
WhatsApp tool limitation (template body text only). (elevenlabs.io)
Inbound WhatsApp support today: text and audio messages (voice notes). Audio is transcribed to text before being passed to the agent. No documentation mentions handling images or files. (elevenlabs.io)
WhatsApp “Send Message” tool: currently supports only parameters in the message body of a WhatsApp template (i.e., text), not media components. (elevenlabs.io)
Plans/roadmap: There’s no public doc, blog post, or changelog entry announcing image/file handling for WhatsApp or via tools as of February 17, 2026. You can monitor updates here:
Changelog (WhatsApp outbound messaging endpoint announced Feb 9, 2026, but no media support noted). (elevenlabs.io)
Launch blog for WhatsApp (feature overview; no media handling claims). (elevenlabs.io)
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