#Can i use the same ai agent to serve both telephony and web voice chat?
vague cargo
in this case, what is the "User input audio format" and "TTS output format" I should set for this single agent? As from my understanding, for telephony it must need to set the agent to use "ÎĽ-law 8000 Hz", would it affect the web widget or other channels's perfomance?
unreal valleyBOT
vague cargo
then, can i connect muliple telephone numbers to one agent?
unreal valleyBOT
vague cargo
then can i use a same agent to support both voice and text chat? is there any text chat API to blend the chat to my website landing page?
unreal valleyBOT
vague cargo
For setting up an English Speaking AI Agent (preferred aussie accent), what is the best Femaie voice you would suggest to me for the most natural and response effect. I know when creating an new agent it will use Eric, and i like that but i need a female voice. What would be your suggested voice for a Female in the same quality?
unreal valleyBOT
vague cargo
ok, can you give me a high level programming insutrction for my vide coding agent to understand how to code my website to connect to an elevenlab agent for voice conversation? It seems like it's struggling between websocket and webrtc. I am using next.js and seems like it's using @unreal valley/react sdk
unreal valleyBOT
vague cargo
the WebRTC connection to LiveKit (ElevenLabs' real-time audio infrastructure) is failing with a 404. This means your agent is not configured for browser-based WebRTC connections.
The Issue
Your agent agent_3701kh0825knfe2vdxdj49ssk87s appears to be configured for phone calls only (via Twilio), not for direct browser-to-agent WebRTC connections.
How to Fix (in ElevenLabs Dashboard)
Go to your ElevenLabs dashboard → Conversational AI → your agent
Look for "Widget" or "Web Integration" settings
Make sure browser/web widget access is enabled
Check that the agent has public access or generate a proper signed URL for private access
Alternative: Use a Signed URL
If your agent is private, you may need to generate a signed URL from your backend. The ElevenLabs SDK supports this:
await conversation.startSession({
signedUrl: "your-signed-url-from-backend", // Instead of agentId
});
Can you check your agent's configuration in the ElevenLabs dashboard and confirm whether it's set up for web/browser access?
The above is the response from my vibe coding agent when i tested the implementation from my website. I can heard a very brief "hi" from the agent and it got disconnected straight away, do you think his diagnosis is accurate? what advise you can give it to him?
unreal valleyBOT
vague cargo
how can i tell if an agent is set to be private or public?
unreal valleyBOT
vague cargo
my agent is public but my app is encountering the prompt disconnection issue after the connection, what will be the most likely issue?
unreal valleyBOT
vague cargo
SignalClient.ts:380 websocket closed
{room: 'room_agent_3701kh0825knfe2vdxdj49ssk87s_conv_6501kh0dxq9xfh49g0qv2yfk1cqn', roomID: 'RM_fKrJwvjZWxxi', participant: 'user_agent_3701kh0825knfe2vdxdj49ssk87s_conv_6501kh0dxq9xfh49g0qv2yfk1cqn', pID: 'PA_LPCdT4Fi82Q6', reason: '', …}
code
:
1006
pID
:
"PA_LPCdT4Fi82Q6"
participant
:
"user_agent_3701kh0825knfe2vdxdj49ssk87s_conv_6501kh0dxq9xfh49g0qv2yfk1cqn"
reason
:
""
room
:
"room_agent_3701kh0825knfe2vdxdj49ssk87s_conv_6501kh0dxq9xfh49g0qv2yfk1cqn"
roomID
:
"RM_fKrJwvjZWxxi"
state
:
3
wasClean
:
false
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this is the browser console log when elevenlabs close our connection. Is there any hint from there of what is the reason that cause the closing?
unreal valleyBOT
vague cargo
{room: 'room_agent_3701kh0825knfe2vdxdj49ssk87s_conv_6401kh0fkbwcfghbb7zs55ebebft', roomID: 'RM_5VVSsVeKD8Bp', participant: 'user_agent_3701kh0825knfe2vdxdj49ssk87s_conv_6401kh0fkbwcfghbb7zs55ebebft', pID: 'PA_JURTpyjSxDrL'}
pID
:
"PA_JURTpyjSxDrL"
participant
:
"user_agent_3701kh0825knfe2vdxdj49ssk87s_conv_6401kh0fkbwcfghbb7zs55ebebft"
room
:
"room_agent_3701kh0825knfe2vdxdj49ssk87s_conv_6401kh0fkbwcfghbb7zs55ebebft"
roomID
:
"RM_5VVSsVeKD8Bp"
[[Prototype]]
:
Object
constructor
:
Ć’ Object()
hasOwnProperty
:
Ć’ hasOwnProperty()
isPrototypeOf
:
Ć’ isPrototypeOf()
propertyIsEnumerable
:
Ć’ propertyIsEnumerable()
toLocaleString
:
Ć’ toLocaleString()
toString
:
Ć’ toString()
valueOf
:
Ć’ valueOf()
defineGetter
:
Ć’ defineGetter()
defineSetter
:
Ć’ defineSetter()
lookupGetter
:
Ć’ lookupGetter()
lookupSetter
:
Ć’ lookupSetter()
proto
:
(...)
get proto
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Ć’ proto()
set proto
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can we see the disconnection reason from the disconnect from room browser log?
I found those call i made are all succeed but only for duration 0:01, all request are 200 in the request log