You’re correct—the mobile app doesn’t let you add credits or change plans. To add credits, manage your plan on the website.
What’s possible today
The iOS/Android app cannot change plans or purchase credits; use the web to upgrade and your subscription will sync to the app. (help.elevenlabs.io)
Free accounts start with 10,000 credits per month in the app; these are allocated automatically (there’s nothing to “add”). (help.elevenlabs.io)
To get more credits for use in the app, subscribe on the website. If you subscribed via the mobile app, usage-based billing cannot be enabled; switch to a website subscription if you need that. (help.elevenlabs.io)
Credits reset monthly. Rollover (up to 2× your monthly quota) applies when you have an active subscription; unused credits are lost when a downgrade/cancel takes effect. (help.elevenlabs.io)
If you’re trying to redeem a coupon/free-credit link, open it and complete checkout from the Subscription page on the website while on the Free plan. (help.elevenlabs.io)
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