#Hi! If I want to learn how to implement. Where I can study?

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narrow timberBOT
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AI-generated Answer for thomsonok2229

Great question! Here are the official places to learn and implement ElevenLabs:

  • Developer quickstart (step-by-step TTS example and links to other guides). (elevenlabs.io)
  • API reference + SDK setup (Python/Node) and authentication details. (elevenlabs.io)
  • Create speech endpoint (direct Text-to-Speech API spec). (elevenlabs.io)
  • Speech-to-Text quickstart (batch STT; links to realtime streaming guides). (elevenlabs.io)
  • Agents Platform quickstart (build your first conversational agent). (elevenlabs.io)
  • Help Center: “How do I get started with the API?” and the API section index. (help.elevenlabs.io)
  • Changelog (to track the latest SDK and API updates). (elevenlabs.io)

If you share what you want to build (web app, mobile, realtime voice, dubbing, etc.), I can point you to the exact guide and sample code.

Sources:
Developer quickstart | ElevenLabs Documentation
Introduction | ElevenLabs Documentation
Create speech | ElevenLabs Documentation
Speech to Text quickstart | ElevenLabs Documentation
Quickstart | ElevenLabs Documentation
How do I get started with the API? – ElevenLabs
Changelog | ElevenLabs Documentation

reef linden
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This is great! And if I want to set up a BDR agent?

narrow timberBOT
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AI-generated Answer for thomsonok2229

Here’s how to stand up a BDR (outbound sales) agent on ElevenLabs, end‑to‑end:

  1. Create the agent
  • Use the Agents Platform (UI) or API to create an agent with a BDR system prompt (qualification, objection handling, compliance opener, meeting handoff). API: POST /v1/convai/agents/create. (elevenlabs.io)
  1. Pick voice/latency settings
  • Choose a natural voice and enable low‑latency TTS (Flash v2.5 is optimized for realtime; telephony formats like μ‑law/A‑law are supported). (elevenlabs.io)
  1. Add tools the BDR needs
  • Scheduling: integrate Cal.com (guide shows get_available_slots and book_meeting tools). Or connect Zapier via MCP to reach calendars/CRMs. (elevenlabs.io)
  • General tooling: add Server/MCP/System tools from the Tools framework. (elevenlabs.io)
  1. Personalize each call
  • Pass dynamic variables (e.g., prospect name, account tier) and/or use Overrides per conversation. For inbound Twilio, you can supply personalization via a webhook. (elevenlabs.io)
  1. Wire up telephony (outbound focus)
  • Twilio native integration (inbound and outbound). Programmatic outbound: POST /v1/convai/twilio/outbound-call with agent_id, agent_phone_number_id, to_number. (elevenlabs.io)
  • Or bring your Twilio and use the register‑call flow to return TwiML from ElevenLabs. (elevenlabs.io)
  • SIP trunking is supported (including programmatic outbound via POST /v1/convai/sip-trunk/outbound-call). (elevenlabs.io)
  1. Run campaigns at scale
  • Use Batch Calling for large BDR outreach lists, dynamic per‑lead variables, scheduling, and reporting. Observe the TCPA compliance note. API and dashboard supported. (elevenlabs.io)
  1. Handle real‑world call flows
  • Enable Voicemail Detection to auto‑detect voicemail and play a configured message or hang up (saves cost and time). (elevenlabs.io)
  • Configure Transfer to Human for warm handoffs to sales reps (phone/SIP). (elevenlabs.io)
  • Optional agent‑to‑agent transfers for specialized flows. (elevenlabs.io)
  1. Monitor and capture outcomes
  • Use the Agents dashboard and call history/analytics; enable post‑call webhooks for transcripts and analysis. Real‑time monitoring is available for enterprise via a WebSocket endpoint. (elevenlabs.io)

If you tell me your telephony provider (Twilio or SIP), calendar/CRM, and whether you need batch campaigns, I can map the exact config (endpoints, payloads, and tool specs) for your BDR flow.

reef linden
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i haven't defined a telephony provider. This will be for LATAM, my calendar is outlook and my crm is salesforce

narrow timberBOT
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AI-generated Answer for thomsonok2229

Great—here’s the most direct way to wire up a LATAM BDR agent with your stack (telephony undecided, Outlook calendar, Salesforce CRM), strictly per ElevenLabs docs:

Telephony (choose one)

  • Twilio (native): Supports inbound and outbound calling. In Agents Platform > Phone Numbers, import your Twilio number with Account SID/Auth Token; ElevenLabs auto‑configures webhooks, then assign the agent and test. For advanced routing while keeping your own Twilio flows, use the register call endpoint. You can also pass per‑call context via a personalization webhook. (elevenlabs.io)
  • Telnyx (SIP trunking): First‑party integration for inbound/outbound calls over carrier‑grade SIP. (elevenlabs.io)
  • Vonage (Voice/Video APIs): WebSocket connector to stream calls to an ElevenLabs agent. (elevenlabs.io)
  • You can see all supported telephony options (including SIP Trunking, Genesys, RingCentral, Plivo, Amazon Connect) on the Integrations catalog. (elevenlabs.io)

CRM (Salesforce)

  • Use the Salesforce integration. Create a Salesforce Connected App (OAuth scopes api, refresh_token/offline_access), add a Workspace auth connection in ElevenLabs, then attach webhook tools that call Salesforce using that auth. (elevenlabs.io)

Scheduling (Outlook calendar)

  • ElevenLabs doesn’t document a direct Outlook Calendar integration. Use the Calendly integration; it performs bidirectional sync with Outlook and lets your agent check availability, book, reschedule, and cancel in real time. Follow the guide to store the Calendly API token in Secrets Manager and wire webhook tools for availability, booking, and cancellation. Cal.com is also supported if you prefer that provider. (elevenlabs.io)

Recommended next steps

  1. Pick telephony: If you want fastest setup, start with Twilio native; if you already run SIP, pick Telnyx or Vonage. (elevenlabs.io)
  2. Import/configure the phone number and assign your agent (or use register call to keep custom Twilio logic). (elevenlabs.io)
  3. Connect Salesforce via OAuth in Workspace auth; build webhook tools for the records you need (leads, cases, activities). (elevenlabs.io)
  4. Add Calendly for scheduling against Outlook; store API key in Secrets Manager and enable the availability/booking tools. (elevenlabs.io)
  5. (Optional) Add a Twilio personalization webhook to fetch caller context (e.g., Salesforce lookups) at call start. (elevenlabs.io)

If you want, tell me which telephony provider you prefer and I’ll map the exact click‑paths and

reef linden
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I would like you to help me with a step by step guide

narrow timberBOT
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AI-generated Answer for thomsonok2229

Here’s a concise, docs-only, step‑by‑step to stand up a BDR agent for LATAM (Salesforce + Outlook via Calendly, no telephony provider required to start):

  1. Create the base agent
  • Use the Agents Platform Quickstart to create a new agent in the dashboard; set first message and a focused BDR system prompt. (elevenlabs.io)
  • Add a knowledge base (product FAQs, ICP, objection handling) so answers are grounded via RAG. (elevenlabs.io)
  1. Configure language and voice for LATAM
  • Add Spanish and Portuguese under Additional languages, then enable Language Detection so the agent auto‑switches based on the caller. (elevenlabs.io)
  • Pick an appropriate voice from the Voice Library. (elevenlabs.io)
  1. Wire up Salesforce (CRM)
  • Follow the Salesforce integration guide: create an External Client App (OAuth), add a Workplace OAuth2 Connection in Agents → Auth Connections, and expose tools for search/create (Lead/Contact/Opportunity). Test by asking the agent to search and create a record. (elevenlabs.io)
  1. Connect Outlook calendar via Calendly
  • Use the Calendly integration, which supports bidirectional sync with Outlook. Configure your agent to check availability and book meetings through Calendly’s API. (elevenlabs.io)
  1. Start without telephony (optional voice later)
  • If you’re not ready to pick a phone provider, enable Chat Mode (text‑only) for web/chat workflows; you can switch to voice later without rebuilding. (elevenlabs.io)
  • Alternatively embed the web widget (voice and/or text) on your site. (elevenlabs.io)
  1. Add BDR tools and workflows
  • In Tools, add the system tools you need: End Call, Transfer to Human (for warm handoffs later when on phone), and Voicemail Detection (used when you add outbound calling). (elevenlabs.io)
  • Use the Workflows editor to collect qualification data (e.g., route through nodes for discovery → qualification → scheduling → CRM writeback). (elevenlabs.io)
  1. Compliance and disclosures
  • Add the required AI disclosure before any interaction; if you later use phone calls, play a verbal disclosure at call start. (elevenlabs.io)
  1. Testing and analytics
  • Define Success Evaluation (e.g., “qualified_and_scheduled”) and Data Collection (company, role, timeline, email) to measure outcomes. (elevenlabs.io)
  • Write agent tests to verify tool calls (e.g., that bookings call Calendly and records land in Salesforce) before go‑live. (elevenlabs.io)
  1. When you’re ready to add telephony (for outbound BDR)
  • Choose Twilio native integration (import number, assign agent) or SIP trunking (bring existing carrier). (elevenlabs.io)
  • For outbound campaigns, use
reef linden
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can I set up this bdrs for outbound?