AI-generated Answer for sidn1234
Short answer: ElevenLabs’ docs don’t list any condition that disables the “Import account” button. The expected flow is: open the WhatsApp page in Agents and click “Import account” to launch Meta’s authorization. If the UI control isn’t responding, use the documented API import as a workaround, then assign an agent.
What to try (per docs):
- Follow the documented flow on the WhatsApp page: click “Import account,” complete the Meta authorization, then assign an agent and (optionally) configure WhatsApp Manager settings for calls and payments. (elevenlabs.io)
- Import via API: POST /v1/convai/whatsapp-accounts with business_account_id, phone_number_id, and token_code. This performs the same import as the UI. (elevenlabs.io)
Still stuck? Contact ElevenLabs Support with a screenshot and details (time, account, steps taken). (help.elevenlabs.io)
Sources:
WhatsApp | ElevenLabs Documentation
Import Whatsapp Account | ElevenLabs Documentation
How can I contact support? – ElevenLabs
past tulip
austere birch