#Hey my creator plan has run out

1 messages · Page 1 of 1 (latest)

sly ospreyBOT
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AI-generated Answer for ashhh6336

Thanks for checking in. Here’s what happens when a Creator plan ends and how to get back up and running:

What changed

  • Your account moves to the Free plan at the end of your last billing cycle; any unused credits are lost. (help.elevenlabs.io)
  • You keep access to Studio and your existing projects, but Free has lower project limits and some paid features are disabled (e.g., using Instant/Professional Voice Clones and certain paid Library voices). (help.elevenlabs.io)
  • Your Professional Voice Clone(s) remain in your account but can’t be used below Creator; custom voice access is limited by the Free tier’s slots. (help.elevenlabs.io)
  • You can keep using content you generated while subscribed under a commercial license; content generated off‑subscription requires attribution. (help.elevenlabs.io)

How to resume Creator

  • If you subscribed on the website: sign in → Subscription → Manage subscription → choose Creator. (help.elevenlabs.io)
  • If you subscribed via the iOS/Android app: upgrades/cancellations must be done through the App Store/Google Play; to switch to a website (Stripe) subscription, cancel in the store, wait for it to expire, then subscribe on elevenlabs.io. (help.elevenlabs.io)

If renewal failed

  • Update your payment method under Subscription → Manage subscription → Manage billing information, then retry; common payment failure reasons are bank declines, insufficient funds, or missing 3‑D Secure verification. (help.elevenlabs.io)

Avoid running out next time

  • On Creator and above you can enable usage‑based billing to keep generating after you hit your monthly credits; rates and charge thresholds are documented here. (help.elevenlabs.io)

If you want, tell me whether you subscribed on

tender maple
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On my phone there’s only two plans the creator monthly plans and the creator annual plan

sly ospreyBOT
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AI-generated Answer for ashhh6336

That’s expected. In the mobile app, in‑app subscriptions currently offer only the Creator plan in two options: monthly or annual. For other tiers or options, log in on the website to upgrade there. (help.elevenlabs.io)

If you subscribed in‑app and want a different web plan (or to enable usage‑based billing, which isn’t available on in‑app subscriptions), you’ll need to:

  • Cancel the App Store/Google Play subscription and let it expire.
  • After it ends, subscribe again on elevenlabs.io to the plan you want. (help.elevenlabs.io)

Any plan you buy on the website will sync to the mobile app when you sign in with the same account. (help.elevenlabs.io)

References:

  • How credits work on the iOS/Android app (notes Creator monthly/annual in‑app and more options on the web). (help.elevenlabs.io)
  • Managing your subscription: Mobile App vs. Website (how to switch; app‑store billing; no usage‑based billing in‑app). (help.elevenlabs.io)
  • What is the ElevenLabs App? (plan sync across web and app). (help.elevenlabs.io)

Sources:
How do credits work on the ElevenLabs iOS or Android app? – ElevenLabs
Managing Your ElevenLabs Subscription (Mobile App vs. Website) – ElevenLabs
What is the ElevenLabs App? – ElevenLabs
How do credits work on the ElevenLabs iOS or Android app? – ElevenLabs
Managing Your ElevenLabs Subscription (Mobile App vs. Website) – ElevenLabs
What is the ElevenLabs App? – ElevenLabs

tender maple
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I can’t pay with stripe on the website because I’m in India

sly ospreyBOT
#
AI-generated Answer for ashhh6336

Short answer: Use UPI or a standard credit/debit card in INR. Google Pay isn’t available in India for ElevenLabs.

Details:

  • Customers located in India can pay in Indian Rupees (INR), and UPI is supported at checkout. The INR/UPI options appear automatically when you’re in India. (help.elevenlabs.io)
  • Accepted methods are Credit Card, Apple Pay, Google Pay, and UPI (India only). Note that prepaid cards are not supported reliably (often blocked by issuing banks/Stripe). (help.elevenlabs.io)
  • Google Pay is not available in India on ElevenLabs checkout, so it won’t appear as an option there. (help.elevenlabs.io)
  • If a card payment fails, typical causes include bank declines, insufficient funds, or missing the bank’s verification (extra authentication/OTP). (help.elevenlabs.io)

If INR/UPI still doesn’t show or payments keep failing, please contact Support with screenshots and any error messages so we can investigate. (help.elevenlabs.io)

Sources:
Can I pay for my ElevenLabs subscription in INR? – ElevenLabs
What kind of payment is accepted? – ElevenLabs
How can I use Google Pay? – ElevenLabs
Why is my payment failing? – ElevenLabs
How can I contact support? – ElevenLabs

tender maple
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I was able to pay in my phone on the creator plan with a rupay debit card, but if I try to upgrade in pc on stripe, I can’t use rupay

sly ospreyBOT
#
AI-generated Answer for ashhh6336

Short answer: RuPay isn’t listed as a supported web checkout method. On the website we support credit/debit cards, Apple Pay, Google Pay, and UPI (India only). The mobile apps are billed through the App Store/Google Play, which can accept different local cards than our Stripe web checkout—this is why your RuPay debit card worked on phone but not on PC. (help.elevenlabs.io)

What you can do

  • If you’re in India and checking out on the website, switch the currency to INR (it appears automatically by location) and choose UPI at checkout. (help.elevenlabs.io)
  • Google Pay isn’t available in India for our checkout, so it won’t appear there. (help.elevenlabs.io)
  • Apple Pay only shows in supported countries and on Apple devices/browsers that meet Apple Pay requirements. (help.elevenlabs.io)
  • If your current subscription was purchased in the mobile app, upgrades must be done via the same app store. To move to a website (Stripe) subscription, cancel in the app store, wait for it to expire, then subscribe on the website. (help.elevenlabs.io)
  • If a card payment keeps failing, it’s usually bank verification/decline or insufficient funds. Try another supported method (e.g., UPI in India) or another card. (help.elevenlabs.io)

If you need help confirming whether INR/UPI is showing for you on web checkout, let me know and I’ll walk you through the steps. (help.elevenlabs.io)

Sources:
What kind of payment is accepted? – ElevenLabs
Can I pay for my ElevenLabs subscription in INR? – ElevenLabs
How can I use Google Pay? – ElevenLabs
How can I use Apple Pay? – ElevenLabs
Managing Your ElevenLabs Subscription (Mobile App vs. Website) – ElevenLabs
Why is my payment failing? – ElevenLabs
Can I pay for my ElevenLabs subscription in INR? – ElevenLabs

tender maple
#

What’s in the creator Annual plan

sly ospreyBOT
#
AI-generated Answer for ashhh6336

Here’s what the Creator plan (billed annually) includes:

  • Monthly allowance: 100,000 credits per month. Credits reset monthly and up to two months’ worth of unused credits roll over while you stay on the same plan. (elevenlabs.io)
  • Features included:
    • Everything in Starter: commercial license, Instant Voice Cloning, 20 Projects in Studio, Dubbing Studio, and music commercial use. (elevenlabs.io)
    • Professional Voice Cloning (PVC). (elevenlabs.io)
    • 192 kbps quality audio. (elevenlabs.io)
    • Usage-based billing for additional credits (if you subscribe on the website). (elevenlabs.io)
    • Access to Voiceover Studio. (help.elevenlabs.io)
  • Billing specifics:
    • Annual subscriptions are billed yearly and renew automatically unless canceled. Annual plans include two free months compared to monthly billing. (help.elevenlabs.io)

If you need exact current pricing in your currency, you can toggle Monthly/Annual on the pricing page. (elevenlabs.io)

Sources:
ElevenLabs Pricing for Creators & Businesses of All Sizes
ElevenLabs Pricing for Creators & Businesses of All Sizes
ElevenLabs Pricing for Creators & Businesses of All Sizes
ElevenLabs Pricing for Creators & Businesses of All Sizes
ElevenLabs API Pricing — Build AI Audio Into Your Product
What is Voiceover Studio? – ElevenLabs
Do you offer annual or quarterly plans? – ElevenLabs
ElevenLabs Pricing for Creators & Businesses of All Sizes

tender maple
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Can I have multiple eleven lab accounts