#is it possible to go back to the agent if a transfer to number fails
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Yes. Use Agent Workflows and place a “Transfer to number” node; set its Failure path to route back to a Subagent node configured as your original agent so the AI resumes the call. (elevenlabs.io)
For context, on a successful conference transfer the AI agent is removed from the call; handling failures via the workflow’s Failure path is the documented way to return to the agent. (elevenlabs.io)
If transfers are failing unexpectedly with Twilio, verify regional routing is correctly set; mismatched regions can cause transfer operations to fail. (elevenlabs.io)
Sources:
Workflows | ElevenLabs Documentation
Transfer to human | ElevenLabs Documentation
Twilio regional routing | ElevenLabs Documentation
cant find the route back