#Im getting error 500 when generating music, any solution to this?

1 messages · Page 1 of 1 (latest)

delicate crystalBOT
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AI-generated Answer for kssceo

Short answer: 500 means an internal error on our side. Here’s how to resolve or work around it when generating music.

Do a quick health check

  • Check the system status to see if there’s an active incident affecting the API. If there is, wait and retry. (status.elevenlabs.io)

Validate your Music API request

  • Use the correct endpoint/base URL: POST https://api.elevenlabs.io/v1/music. (elevenlabs.io)
  • Don’t send both prompt and composition_plan in the same request. Pick one. (elevenlabs.io)
  • Keep prompt length ≤ 4,100 characters. (elevenlabs.io)
  • If you pass music_length_ms, keep it between 3,000 and 300,000 ms (max 5 minutes). (elevenlabs.io)
  • If you set output_format, try the default mp3_44100_128 first. Higher tiers are required for mp3_44100_192 (Creator+) and PCM 44.1 kHz (Pro+). An unsupported format on your plan can fail—use the default to test. (elevenlabs.io)

Confirm authentication and key settings

  • Ensure you’re sending xi-api-key and that the API key isn’t restricted in a way that blocks the feature you’re calling. If needed, edit the key’s permissions in the Developers > API Keys page. (help.elevenlabs.io)

If it still returns 500

  • Retry the same request after a short delay (transient backend issues can cause 5xx). Also recheck the status page for new incidents. (status.elevenlabs.io)
  • If the error persists, contact support and include: timestamp, endpoint, full response body, and your request parameters (prompt/composition_plan, music_length_ms, output_format). Use the help center contact form. (help.elevenlabs.io)

If you can share whether you’re using the web app or the API, plus your request body (minus any secrets), I can help pinpoint the exact cause.

Sources:
ElevenLabs Status
Compose music | ElevenLabs Documentation
Compose music | ElevenLabs Documentation
Compose music | ElevenLabs Documentation
Compose music | ElevenLabs Documentation
Compose music | ElevenLabs Documentation
How do I authorize myself using an API key? – ElevenLabs
ElevenLabs Status
How can I contact support? – ElevenLabs

spice sonnet
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Im using the API