#Has 11labs nerfed Scribe V2? The last

1 messages · Page 1 of 1 (latest)

late belfry
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hey can you share some conversation ids where this issue happens ?

static herald
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Hey @late belfry,

conv_1301kej6962efpcsm1p77081jc1m - User very clearly said all 5 digits of their zipcode

conv_7801kf16p4rafsmvfrk5em8pkbjq - User pretty clearly said a simple word, "no",

conv_4501kf16cftqf0wav7e82w3epq2q - User seems to clearly say "clean", ASR hears "playing"?

I can get more if needed, I appreciate the response!

dark bear
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Hello!
I'm facing a similar issue. The agent started performing worse because ASR is not catching words at the beggining of a response.
The agent is in Romanian.
The main challange is to have the ASR understand car licence plates / names / phone numbers / emails.

late belfry
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Hey, thanks for sending conversation ids, we deployed yesterday some fixes to make it better, please let me know if it helps

karmic tulip
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I've been having these issues too. I shared conversation IDs with support, but haven't gotten any real diagnosis of what's going on or how to fix it. It's extremely frustrating

karmic tulip
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for what it's worth, we updated to the new v3 TTS and turn model and that seems to have solved the issue