#@Blus wondering if you could please

1 messages · Page 1 of 1 (latest)

ornate helm
#

Hey, as of transfer to number please try setting disable_interruptions: true via API

#

The disable_interruptions setting isn't visible in the UI for system tools like transfer_to_number, but you can set it via API

inland sparrow
#

@ornate helm thanks for your response - I have update teh json: seebelow:
{
"type": "system",
"name": "transfer_to_number",
"description": "",
"response_timeout_secs": 20,
"disable_interruptions": true,
"force_pre_tool_speech": false,
"assignments": [],
"tool_call_sound": null,
"tool_call_sound_behavior": "auto",
"params": {
"system_tool_type": "transfer_to_number",
"transfers": [
{
"transfer_destination": {
"type": "phone",
"phone_number": "+447498365462"
},
"phone_number": "+447498365462",
"condition": "Caller is unsafe, distressed, unresponsive after two attempts, unclear after two attempts, or requests a human.",
"transfer_type": "conference"
}
],
"enable_client_message": true
}
}

what's your thoughts on the "force_pre_tool_speech"? would that fix the issue and if so , is there a reason why when I save it as "true" it changes back to "false"?