#Are you able to add more than one whatsapp business account to elevenlabs? I have one added but now

1 messages · Page 1 of 1 (latest)

rigid wingBOT
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AI-generated Answer for snoobwa

Short answer: The documentation does not state a one-account limit. The API explicitly supports managing multiple WhatsApp Business accounts per workspace/project—the List WhatsApp accounts endpoint returns an array of accounts, and you can import additional accounts via the Import endpoint. If the “Import account” button is greyed out in the UI, that behavior isn’t documented; try importing via the API or contact support.

If you’d like, I can outline a minimal API call to import the second account.

Sources:
WhatsApp | ElevenLabs Documentation
List Whatsapp Accounts | ElevenLabs Documentation
Import Whatsapp Account | ElevenLabs Documentation
How can I contact support? – ElevenLabs

visual inlet
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I get an API error when trying to import an additional account through the API. I get a 500 error "whatsapp_client_error", "something went wrong, please try again later"

rigid wingBOT
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AI-generated Answer for snoobwa

Short answer: The 500 whatsapp_client_error you’re seeing isn’t documented publicly. The WhatsApp “import” API only documents a 422 validation error; a 500 indicates a service-side failure that requires support.

What is documented

  • Import endpoint: POST /v1/convai/whatsapp-accounts with body business_account_id, phone_number_id, token_code. Example cURL is in the docs. Only 422 Unprocessable Entity is listed under Errors. (elevenlabs.io)
  • You can manage WhatsApp accounts via API (import, list, get, update, delete). Use GET /v1/convai/whatsapp-accounts to see accounts already connected. The docs don’t state any per-workspace account limit. (elevenlabs.io)
  • The dashboard flow to “Import account” (authorize via Meta) is documented if you want to try the UI path instead. (elevenlabs.io)
  • For any API issue, include the request-id header in your support ticket; the API reference notes where to access it. (elevenlabs.io)

Recommended next steps

  • Verify request matches the documented shape (headers + JSON fields) and retry: transient 5xx errors can occur. (elevenlabs.io)
  • Check whether the number already appears in your account via the list endpoint before re-importing. (elevenlabs.io)
  • If the 500 persists, contact ElevenLabs Support and include: timestamp, full endpoint, payload (without secrets), and the response request-id. (help.elevenlabs.io)

References

visual inlet
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does elevenlabs support importing WABAs linked to different facebook apps?

rigid wingBOT
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AI-generated Answer for snoobwa

I can’t find anything in ElevenLabs’ official docs that confirms or denies support for importing WABAs that are linked to different Meta/Facebook apps. The docs only describe importing a WhatsApp Business Account by authorizing ElevenLabs and submitting business_account_id, phone_number_id, and a token_code, and they show that multiple WhatsApp accounts can be listed/managed—without mentioning app-level constraints. (elevenlabs.io)

Sources:
WhatsApp | ElevenLabs Documentation

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is the token_code the facebook auth token?

rigid wingBOT
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AI-generated Answer for snoobwa

Short answer: the ElevenLabs docs don’t define token_code as “the Facebook auth token.”

What’s documented:

  • The Import WhatsApp account endpoint requires three fields—business_account_id, phone_number_id, and token_code—but the docs do not describe what token_code represents or how to obtain it. (elevenlabs.io)
  • The WhatsApp integration guide shows an authorization flow in the dashboard but does not document a programmatic method for generating or exchanging a token_code. (elevenlabs.io)

Given the above, I can’t verify from the official docs whether token_code equals any specific Facebook/Meta OAuth token.

Sources:
Import WhatsApp account | ElevenLabs Documentation
WhatsApp | ElevenLabs Documentation

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I see that elevenlabs supports text responses for whatsapp. However, my business handles whatsapp texts with our own backend. Is there a way to disable text responses and only allow my elevenlabs agent to handle whatsapp calls?