#What will happen to my credits if I don’t renew my subscription? I have 92k credits remaining.

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torpid prismBOT
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AI-generated Answer for beni9249

If you don’t renew (i.e., cancel or let the plan lapse), the change takes effect at the end of your current billing cycle; at that point your account moves to the Free plan and any unused credits—your remaining 92k included—are forfeited. (help.elevenlabs.io)

Credit rollover only applies if you remain on the same active subscription: up to 2× your monthly quota rolls into the next cycle (max balance is 3× your usual quota including the new month). It does not apply on the Free tier or after cancel/downgrade. (help.elevenlabs.io)

If you want to keep using those credits later, either use them before your current cycle ends or keep a paid plan active; upgrading mid‑cycle preserves unused credits by adding them to the new quota. (help.elevenlabs.io)

Sources:
How do I cancel my subscription? – ElevenLabs
How does credit rollover work? – ElevenLabs
What happens to my subscription and quota at the end of the month? – ElevenLabs

shrewd crow
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So I need to keep the same subscription to keep the credits? I can’t downgrade?

torpid prismBOT
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AI-generated Answer for beni9249

Short answer: Yes—you must stay on the same paid plan to retain and roll over unused credits. If you downgrade (or cancel), the change takes effect at the end of your current billing cycle and any unused credits are forfeited at that point. Use them before the downgrade becomes effective if you choose to proceed. (help.elevenlabs.io)

Note: Upgrading mid‑cycle is the only change that preserves unused credits by adding them to your new quota. (help.elevenlabs.io)

Sources:
How does credit rollover work? – ElevenLabs
What happens to my credits when I upgrade or downgrade my subscription? – ElevenLabs

summer cradle
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How about me

torpid prismBOT
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AI-generated Answer for skkhan20

Here’s what applies to you with 92k credits:

  • Keep the same paid plan active: your unused credits roll over automatically into the next cycle, up to 2× your plan’s monthly quota (max balance at any time = 3× your monthly quota). (help.elevenlabs.io)
  • Downgrade or cancel: the change takes effect at the end of your current billing cycle and any unused credits are forfeited when that happens. (help.elevenlabs.io)
  • Upgrade mid‑cycle: a new billing cycle starts immediately and your unused credits are added to the new quota. (help.elevenlabs.io)

If you tell me your current plan and monthly credit quota, I can confirm whether all 92k will roll over under the 2× cap. (help.elevenlabs.io)

Sources:
How does credit rollover work? – ElevenLabs
How do I downgrade or cancel my subscription? – ElevenLabs
What happens to my credits when I upgrade or downgrade my subscription? – ElevenLabs
How does credit rollover work? – ElevenLabs

shrewd crow
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That sounds very scammy, can I get my money back? I have 92k unused credits.

torpid prismBOT
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AI-generated Answer for beni9249

Short answer: only if you meet ElevenLabs’ refund criteria.

  • Refund eligibility: you can get a refund only if you request it within 14 days of the payment and you did not use any credit quota during that billing period. Otherwise, refunds aren’t issued. (help.elevenlabs.io)
  • How to request: if you paid on the ElevenLabs website (Stripe), contact support with your request and reason. If you paid via the iOS App Store or Google Play, request the refund through Apple/Google. (help.elevenlabs.io)

Note: having unused credits (e.g., 92k) does not by itself qualify for a refund, and if you cancel or downgrade, you’ll lose any unused credits at the end of the current billing cycle. (help.elevenlabs.io)

If your last payment was within 14 days and you haven’t used any credits in that period, submit the refund request now via the appropriate channel above. Otherwise, per policy, a refund won’t be available. (help.elevenlabs.io)

Sources:
What is your refund policy? – ElevenLabs
How can I request a refund? – ElevenLabs
How do I cancel my subscription? – ElevenLabs
What is your refund policy? – ElevenLabs

shrewd crow
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My plan expires in 2 days and I have 92k unused credit….I don’t even get a partial refund?

torpid prismBOT
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AI-generated Answer for beni9249

Short answer: Usually no.

  • Refunds: We can only refund if you request it within 14 days of your last payment and you haven’t used any credits during that billing period. If any credits were used or it’s past 14 days, refunds (including partial) aren’t available under our policy. (help.elevenlabs.io)
  • Credits at renewal/expiry: Unused credits only roll over (up to 2× your monthly quota) if you stay on the same plan when it renews. If you cancel or downgrade at the end of the cycle, you’ll lose any unused credits. (help.elevenlabs.io)

If you’re within 14 days of your last charge and didn’t use credits this cycle, submit a refund request to support; otherwise your options are to renew on the same plan to keep rollover or let the plan lapse (and forfeit the remaining credits). (help.elevenlabs.io)

Sources:
What is your refund policy? – ElevenLabs
How does credit rollover work? – ElevenLabs
How can I request a refund? – ElevenLabs

shrewd crow
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Alright 11 scammers.