I've got an issue where my 'Conversation | ElevenLabs | Page 1

woeful onyx Dec 18, 2025, 9:08 AM

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That's strange, our webhook has 20 seconds timeout so it should handle 10 secs, can you make sure its not telephony or some other client-side timeout ?

Yes using tool call would be a walkaround. The call connects immediately (no waiting). The agent answers and then fetches the data via a tool call while already talking to the user.

quick adder Dec 18, 2025, 1:12 PM

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It seem like ElevenLabs sends a BYE after 5 seconds with no webhook response.

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Per the SIP call flow logs from Telnyx

woeful onyx Dec 18, 2025, 1:50 PM

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Hmm are you sure its not Telenyx SIP timeout ?

lets try these steps
In your Telnyx Mission Control Portal:

Go to your SIP Connection settings
Find "Inbound Settings"
Increase "No Ringback Timeout" from 5 seconds to 20 seconds
Increase "No Answer Timeout" from 5 seconds to 20 seconds

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https://support.telnyx.com/en/articles/4404448-sip-connection-inbound-outbound-settings

SIP Connection: Inbound & Outbound Settings | Telnyx Help Center

Master inbound and outbound voice configurations with Telnyx's comprehensive guideline materials.

quick adder Dec 18, 2025, 2:04 PM

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It could be (probably) something with Telnyx, but I already put those settings to 30. I also tried with and without "Instant Ringback"

woeful onyx Dec 18, 2025, 2:33 PM

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I will try to debug what is that problem, meanwhile can you try using webhook tool ?

quick adder Dec 18, 2025, 4:49 PM

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Yes, it seems to work as desired with the webhook tool workaround.

#I've got an issue where my 'Conversation