If you saved the one-time backup code shown when you enabled 2FA, use that code to remove 2FA from your account. ElevenLabs explicitly notes the backup code “allows you to remove 2FA from your account in the future.” (help.elevenlabs.io)
If you don’t have access to your authenticator app and don’t have the backup code, submit a ticket to ElevenLabs Support via the official contact form so they can assist with account recovery. Include the email tied to your account and a brief description that you’re locked out by 2FA. (help.elevenlabs.io)
Do you still have your 2FA backup code, or should I point you to the support form?
If you saved the 2FA backup code shown when you enabled 2FA, you can use that code to remove 2FA and regain access. Note the backup code is only shown once at setup and cannot be viewed again. (help.elevenlabs.io)
If you don’t have the backup code and can’t access your authenticator, contact ElevenLabs Support via the official contact form and explain you’re locked out by 2FA (include the email on your account). (help.elevenlabs.io)
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