#are we allowed to run a SaaS business model on top of elevenlabs agents service, like we are creati

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blissful oracleBOT
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AI-generated Answer for waterfallbay

Short answer: Yes—ElevenLabs permits building and selling a multi‑tenant SaaS on top of the Agents Platform, provided you meet the contractual and compliance requirements below.

What you must have in place

  • Use rights for resale/bundling (OEM). To “Make Available” the Services to your own end users (i.e., resell/sublicense within your SaaS), you must operate as a Business Entity on a qualifying plan and have OEM rights in your underlying ElevenLabs agreement. Free/Starter/Creator/Pro tiers are expressly prohibited from Making Available the Services or any bundled service. Services must be bundled with your own product (cannot be offered standalone). You also set your own end‑customer pricing. (elevenlabs.io)
  • End‑user agreement. Every customer of your SaaS that accesses your agents must accept an End User Agreement that: (1) binds them to restrictions at least as strict as ElevenLabs’ Terms and the Agents Terms; (2) clarifies you are not ElevenLabs’ agent/partner; (3) names ElevenLabs as a third‑party beneficiary; and (4) grants ElevenLabs a right to process end‑user data to provide/support the Services. (elevenlabs.io)
  • Mandatory disclosures. Before any interaction, you must clearly disclose to end users that: (a) they are interacting with AI, and (b) conversations are recorded and may be shared with ElevenLabs and third‑party LLM providers. Update your privacy policy accordingly. (elevenlabs.io)
  • Legal compliance for calling/messaging. You are responsible for complying with all applicable telecommunication laws (e.g., TCPA in the U.S.) including obtaining/recording required consent and honoring opt‑outs; keep auditable consent records. (elevenlabs.io)
  • Platform restrictions. You and your end users must follow the Agents Terms and the Prohibited Use Policy (no reverse engineering/model extraction; no competing model development; no prohibited/sensitive data unless expressly allowed; comply with LLM provider policies). (elevenlabs.io)

Operational considerations for “1000 agents through the API”

  • ElevenLabs bills usage to the workspace that created the agents; safeguard agent IDs and authentication. Concurrency and minute quotas—not the count of agents—are the practical limits. To scale volume, use higher‑tier/Enterprise concurrency and optionally enable burst pricing (up to 3Ă— workspace concurrency, with excess minutes billed at 2Ă— rate). (elevenlabs.io)

Bottom line

  • Building your own SaaS dashboard atop ElevenLabs Agents is allowed if you secure OEM/“Make Available” rights on a qualifying plan and implement the required end‑user terms, disclosures, and compliance controls. If you don’t yet have OEM rights in your order form, contact ElevenLabs to have them added. (elevenlabs.io)

References

timber robin
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what about a Scale or Business tier?

blissful oracleBOT
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AI-generated Answer for waterfallbay

Here’s how Scale and Business work for ElevenLabs Agents, per the official docs/help center:

Scale

  • $330/month with 3,600 included agent minutes; additional minutes ~$0.10 each. Multimodal text messages are 0.3¢ each. Concurrency limit: 30 simultaneous agent calls per workspace. Workspace seats: 3. RAG knowledge base limit: 500 MB. Pricing during >10s silence is charged at 5% of the normal per‑minute rate. (elevenlabs.io)

Business

  • $1,320/month with 13,750 included agent minutes; additional minutes at $0.08/min on annual billing ($0.096 on monthly). Multimodal text messages are 0.3¢ each. Concurrency limit: 30 simultaneous agent calls per workspace. Workspace seats: 5. RAG knowledge base limit: 1 GB. The Business plan on the pricing page also includes 11M monthly credits (usable across products), low‑latency TTS as low as $0.05/min, and 3 Professional Voice Clones. (elevenlabs.io)

Other notes relevant to scaling a SaaS on Agents

  • Workspaces (multi‑user, shared billing/resources) are only available on Scale, Business, and Enterprise. (elevenlabs.io)
  • To exceed your included credits, enable usage‑based billing on your account. (help.elevenlabs.io)
  • Optional “burst pricing” can temporarily raise your effective concurrency to up to 3Ă— your plan limit (excess calls billed at 2Ă— the normal rate). (elevenlabs.io)

If you need higher concurrency or custom terms (e.g., SLAs/BAA), the Enterprise plan is the path per the pricing page. (elevenlabs.io)

Sources:
Introduction - Conversational voice AI agents | ElevenLabs Documentation
Introduction - Conversational voice AI agents | ElevenLabs Documentation
Workspaces | ElevenLabs Documentation
How much does ElevenLabs Agents (formerly Conversational AI) cost? – ElevenLabs
Burst pricing | ElevenLabs Documentation
ElevenLabs Pricing for Creators & Businesses of All Sizes

timber robin
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i mean can the Scale and Business tier allow me to bundle elevenlabs service?