AI-generated Answer for doris_14649
Short answer: ElevenLabs doesn’t publish a guaranteed support SLA. The help center only states that, once your ticket is verified, the team will address it “as soon as possible.” (help.elevenlabs.io)
What you can do now:
- Make sure your ticket was verified (you should have received a verification email). If you didn’t, check spam and re-submit via the contact form so the team can manually verify. (help.elevenlabs.io)
- When re-submitting, include clear details, screenshots, and audio examples to help speed resolution. (help.elevenlabs.io)
- For API/developer questions, you can also ask in the official Discord where team members and users provide help. (help.elevenlabs.io)
- If your issue is with a third‑party service (e.g., HeyGen), ElevenLabs can’t support it—contact the third party. (help.elevenlabs.io)
If you share your ticket number here, I can confirm it’s verified and correctly routed.
Sources:
Your ticket has been verified! – ElevenLabs
Your ticket has been verified! – ElevenLabs
How can I contact support? – ElevenLabs
Where can I learn more about API? – ElevenLabs
I'm having issues with a third-party service, can you help me? – ElevenLabs
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