Short answer: you don’t have to buy a new Twilio number, but inbound calling to an ElevenLabs Agent has specific requirements.
Using Twilio: Only Twilio “purchased” phone numbers support inbound calls to an Agent. Twilio “Verified Caller IDs” are outbound-only and cannot receive calls or be assigned to an Agent. (elevenlabs.io)
Using your existing/personal number without Twilio: You can route inbound calls from non-Twilio numbers to your Agent via SIP trunking, which connects your current carrier/PBX directly to ElevenLabs. (help.elevenlabs.io)
So, to have your AI answer calls on your personal number:
Set up SIP trunking to ElevenLabs (no new Twilio number needed), or
If you prefer Twilio, use a purchased Twilio number for inbound; a verified personal number will not work for receiving calls. (elevenlabs.io)
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