#I subscribed for pro plan but it's still not updated in my account

1 messages · Page 1 of 1 (latest)

worthy pivotBOT
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AI-generated Answer for gpninja

Thanks for upgrading—let’s get this fixed. Here’s what ElevenLabs’ docs say to check:

  1. Where did you purchase?
  • If you subscribed in the mobile app (Apple/Google Play), billing is handled by the app store and changes must be managed there. Website upgrades won’t apply until the app‑store sub is canceled and expires. (help.elevenlabs.io)
  • If you upgraded on the website, manage it at Account > Subscription > Manage subscription. (help.elevenlabs.io)
  1. Should the Pro upgrade show immediately?
  • Yes. Upgrading starts a new billing cycle right away; any unused credits from your previous plan are added to the new quota. If your account still shows the old plan, payment may not have completed. Check for a new invoice/receipt under Subscription > Manage subscription > View invoices. (help.elevenlabs.io)
  1. If you used the mobile app and it still shows Free
  • Ensure you’re signed into the same account you used to subscribe, use “Restore Purchase” in the app settings, then restart the app. If it still doesn’t reflect, contact Support. (help.elevenlabs.io)

Still not updated?

  • Please contact Support and include the email on your ElevenLabs account and (if available) the invoice/receipt number from the steps above, so the team can locate the payment quickly. (help.elevenlabs.io)

If you can share whether you purchased on the website or via the mobile app (and the date/time), I can point you to the exact next step.

Sources:
Managing Your ElevenLabs Subscription (Mobile App vs. Website) – ElevenLabs
How do I downgrade or cancel my subscription? – ElevenLabs
What happens to my credits when I upgrade or downgrade my subscription? – ElevenLabs
I subscribed, but the ElevenReader app still says I’m on the free version – ElevenLabs
How do I downgrade or cancel my subscription? – ElevenLabs

raven crystal
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i subscribed through website

worthy pivotBOT
#
AI-generated Answer for gpninja

Thanks for confirming. Since you subscribed on the website, here’s how to verify and fix this:

  • Check your status in Account > Settings > Manage Subscription — website subscriptions are billed via Stripe and managed there. (help.elevenlabs.io)
  • Confirm the charge posted: in Manage subscription, click View invoices to see your invoice/receipt (we also email invoices to your account email). (help.elevenlabs.io)
  • If there’s no invoice or it shows a failed payment, complete any bank verification and try again (common causes: 3‑D Secure not completed, bank decline, insufficient funds). (help.elevenlabs.io)
  • If you have a paid invoice but your plan still isn’t Pro, note that upgrades on the website start a new billing cycle immediately; any unused credits from the prior tier are added to the new quota. If Pro still doesn’t show, contact support below. (help.elevenlabs.io)
  • If you’re checking in the mobile app, website subscriptions sync to iOS/Android once you log in with the same ElevenLabs account. (help.elevenlabs.io)

Still not fixed? Please reach out via the support contact form and include your ElevenLabs account email and the invoice number/screenshot. (help.elevenlabs.io)

Sources:
Managing Your ElevenLabs Subscription (Mobile App vs. Website) – ElevenLabs
Where can I find my invoices? – ElevenLabs
What is the extra verification step upon checking out from the payment page? – ElevenLabs
What happens to my credits when I upgrade or downgrade my subscription? – ElevenLabs
How can I subscribe or buy more credits on the ElevenLabs iOS or Android app? – ElevenLabs
How can I contact support? – ElevenLabs

raven crystal
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i got this blue line above the pink timeline on my 11labs studio and now it's only playing a specific pararaph and then it's stopping, previously it used to continue the audio