I can’t find any ElevenLabs documentation that uses the term “soft timeout” for Agents. If you mean how the platform handles silence and time limits, these are the officially documented timeout controls:
Turn timeout (silence prompt): how long the agent waits in silence before prompting the user again. Configurable 1–30 seconds in the agent’s Advanced settings. (elevenlabs.io)
Silence end-call timeout (hard hang-up): a parameter to set the maximum wait time in silence before the call is terminated. Introduced as silence_end_call_timeout. (elevenlabs.io)
WebSocket inactivity timeout: default 20s, configurable up to 180s via inactivity_timeout; applies to contexts and can be reset by sending an empty message. (elevenlabs.io)
Tool response timeouts: time limits for tool calls are configurable; per-tool timeouts were added, and client tool response timeout was increased from 30s to 120s. (elevenlabs.io)
If by “soft timeout” you mean the gentle “are you still there?”-style nudge before ending a call, that maps to Turn timeout (the agent prompts but does not end the call). For automatic hang-up after extended silence, use the silence_end_call_timeout. (elevenlabs.io)
If you were referring to a different feature named “soft timeout,” please share where you saw it and I’ll look it up precisely.
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