<@1151984844398669834> Please Help My ElevenReader Payout Stopped Since Oct 28 (India)

[main burrow]

AI-generated Answer for kanishakjha_

Thanks for flagging this. Here’s how to diagnose ElevenReader payouts that appear to have stopped (India is eligible).

What to verify

• Eligibility: ElevenReader payouts are now open globally; any author can earn if requirements are met. Ensure you selected engagement-based payouts and connected Stripe in the self‑publishing flow. (help.elevenlabs.io)
• Payout cadence and threshold: Payments are sent every two weeks, but only after you reach the $10 USD minimum; otherwise earnings roll over to the next cycle. If your last payout was on October 28, the next cycle would typically be ~two weeks later assuming you met the threshold. (help.elevenlabs.io)
• Account setup: On your Payouts page, make sure “Complete Account Setup” is not shown and that your Stripe Connect account is fully set up. (help.elevenlabs.io)
• Tax form: As a non‑U.S. resident, you must have a valid W‑8 on file; payouts are disabled if this is missing/expired. Check via Payouts > Manage Account. (help.elevenlabs.io)
• Country support: Stripe Connect payouts for voice creators include India (and we use Stripe for payouts). (help.elevenlabs.io)
• Possible holds: Payments can be delayed/withheld if invalid activity or other issues are under review; they resume if no violations are found. (help.elevenlabs.io)

If you still don’t see a payout

• Gather: date of last payout, current “Earnings/Pending” amounts, screenshots of your Payouts page and Stripe status.
• Contact Support: Open a ticket and include the details above so the team can review your account-specific payout status. (help.elevenlabs.io)

If you want, share whether your Payouts page shows “Complete Account Setup” or “Missing W‑8/W‑9,” and your current pending amount; I can help interpret that against the biweekly schedule and threshold. (help.elevenlabs.io

[drifting furnace]

📊 ElevenReader Report (05 Oct – 04 Nov 2025)

Listening Hours: 18.15 hrs ⬆️ +21%

Revenue: 💵 $40.70 ⬇️ -12%

Average Rating: ⭐ 5.0 (4 ratings)

Top Countries: 🇮🇳 India, 🇺🇸 USA (+600%), 🇬🇧 UK

Top Voices: Charlie, Matilda, Will

🏆 Best Performing Titles:

1. 10 Magical Tales for Young Hearts — $14.30 | 62.6% completion

2. Shera – The Lion of Justice — $9.90 | 89.0% completion

3. Blood and Glory: A Fighter’s Journey — $7.70 | 97.4% completion

4. The Crimson Thread — $4.40 | 92.8% completion

5. The Devil’s Bargain — $4.40 | 78.7% completion

📈 Summary:
Great audience engagement and perfect ratings! Revenue dipped slightly, but international growth (especially US) shows strong potential.

But still payout 0 dollars

[main burrow]

AI-generated Answer for kanishakjha_

Thanks for sharing your report. Based on our docs, here are the verified reasons you can see $0 “Total Payouts” even when your Earnings/Revenue is > $0, plus how to fix it:

• Payout cadence and threshold: ElevenReader pays out every two weeks, but only after you’ve reached at least $10 USD in earnings for a cycle. Until a payout is actually sent, “Total Payouts” can remain $0 even if your report shows revenue. (help.elevenlabs.io)
• Eligibility and setup: You must opt into engagement-based payouts in the publishing flow and connect a Stripe Connect account. Payouts are available globally (not just the U.S.). (help.elevenlabs.io)
• India support: India is supported for Stripe Connect payouts, so authors in India can receive transfers once their Stripe account is connected and verified. (help.elevenlabs.io)
• Required tax form: If your W‑8/W‑9 certification isn’t completed (handled via Stripe), payouts are disabled until you submit a valid form. (help.elevenlabs.io)
• Possible holds: Payments can be delayed or withheld if Terms are violated or invalid/suspicious activity is detected; payouts resume once cleared. (help.elevenlabs.io)

What to check now

• In ElevenReader Publishing, confirm you enabled engagement-based payouts for your titles and that “Total Payouts” only reflects amounts actually paid (not pending). (help.elevenlabs.io)
• On your Payouts page, finish “Complete Account Setup,” connect Stripe, and complete the W‑8/W‑9. If “Complete Account Setup” still shows after finishing, contact Support. (help.elevenlabs.io)
• If your last payout was on October 28, 2025 and the next biweekly window has passed with the $10 threshold met and setup complete, reach out via the Support request form with screenshots of your Reports and Payouts pages and your Stripe Connect status. (help.elevenlabs.io

[drifting furnace]

Hi — thanks for the clear summary and links. I appreciate you mapping the verified reasons.

Quick update from my side and a request to escalate this please:

What happened:
My ElevenReader payouts stopped updating on 28 October. Today is 5 November and my Total Payouts still shows $0 even though the dashboard shows revenue. I’ve attached screenshots of my Reports and Payouts pages that show the freeze.

What I’ve already done:

Submitted a support ticket and followed up.

Sent an Instagram DM to ElevenLabs with the same details.

Attached the dashboard screenshots to my support message.

What I need from you / support team:

1. Please confirm whether this is a territorial pause for India (a region-level hold), or an account-specific issue (Stripe not connected, tax form missing, threshold not met, or a manual hold).

2. If it’s account-specific, please tell me which exact step is blocking payouts (e.g., Stripe connection status, W-8/W-9 pending, or an internal hold) so I can fix it immediately.

3. If it’s a territory-level pause, please escalate for an estimated timeline — even a provisional ETA would help creators plan.

4. If you need any additional screenshots or a ticket number, my registered email is [e-mail] (Name: Kamlesh Jha).

I really value ElevenReader and want to continue publishing, but this silence is making creators anxious. A short confirmation — even “we are investigating” — would mean a lot to everyone affected. Please escalate/confirm and reply when you can.

Thanks again for looking into this.
— Kamlesh (ElevenReader author)

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