#I am having some problems with my Eleven reader app it's not able to play

1 messages · Page 1 of 1 (latest)

long whaleBOT
#
AI-generated Answer for fool0356

Sorry you’re running into this. A few quick checks that solve most ElevenReader “won’t play” cases:

  • Device/OS support: ElevenReader requires iOS/iPadOS 17.0+ or Android 7.0+. Rooted/unlocked-bootloader Android devices aren’t supported. (help.elevenlabs.io)
  • First-time conversion requires hours: New imports must be converted to audio before they can play, which uses your ElevenReader hours. Replays of already converted items and titles in Explore don’t use hours—try playing something from Explore to isolate the issue. (help.elevenlabs.io)
  • Daily cap on Ultra: If you’re on Ultra and approached 24 hours of listening in a day (at 1.0x), playback can be restricted until the next day. (help.elevenlabs.io)
  • Voice compatibility: The app doesn’t support voices created with Voice Design on the web. If a title is set to an unsupported voice, switch to one of the curated voices or a permitted clone. (help.elevenlabs.io)
  • Offline listening: If you’re offline, make sure the item was downloaded first (Plus: 3 downloads/month up to 8h each; Ultra: 10 downloads/month). (help.elevenlabs.io)
  • Subscription not reflected: If you subscribed but the app still shows Free, use Settings > Restore Purchase, confirm you’re on the same account, then restart the app. (help.elevenlabs.io)
  • Cross-check on web: Your library syncs with the ElevenReader web/desktop app—log in at elevenreader.io and see if the same title plays there to rule out a device-specific problem. (help.elevenlabs.io)
  • Content limits: If a specific item was removed for policy reasons, it won’t play. Review the Prohibited Use Policy and contact us if you think it was removed in error. (help.elevenlabs.io)

If none of the above helps, please share: device/OS version, app version, online vs. offline, the title type (import vs. Explore), selected voice, and any error message. You can also contact Support via

spice lance
#

Like it's keep showing internet problem but my internet is fine

long whaleBOT
#
AI-generated Answer for fool0356

Thanks for the details. If ElevenReader shows an “internet problem” but your connection is fine, please try these checks that are documented by ElevenLabs:

  • Check service status first. If there’s a partial outage or maintenance, playback can fail even on a good connection. See the official status page. (status.elevenlabs.io)
  • Confirm your device is supported and on a compatible OS. ElevenReader supports iPhone/iPad on iOS/iPadOS 17+ and Android 7.0+. Phones with an unlocked bootloader or root are not supported. (help.elevenlabs.io)
  • If you need to listen while connectivity is flaky, use Offline downloads (convert before going offline). Plus includes 3 downloads/month (up to 8 hours each); Ultra includes 10. (help.elevenlabs.io)
  • Try the web/desktop version at elevenreader.io as a workaround; your ElevenReader content syncs across devices. If you test on Safari and run into issues, try another browser (per known Safari/macOS notes). (help.elevenlabs.io)

If everything above checks out and the issue persists, please contact Support with screenshots and details (device model, OS version, app version, time of failure). (help.elevenlabs.io)

If you can share your device/OS and whether the error happens on both mobile and the web app, I can point you to the next documented steps.

Sources:
ElevenLabs Status
Which devices is ElevenReader available on? – ElevenLabs
How do offline downloads work? – ElevenLabs
Is ElevenReader available for Desktop or Web? – ElevenLabs
How can I contact support? – ElevenLabs

spice lance
#

It's not working

long whaleBOT
#
AI-generated Answer for fool0356

Thanks for reporting this. Here are the ElevenLabs-verified checks to get ElevenReader playing again:

  • Check service status. If there’s an incident, playback/streaming can fail even if your internet is fine: status.elevenlabs.io. (status.elevenlabs.io)
  • Confirm your device is supported: iOS 17+/iPadOS 17+ or Android 7.0+. Rooted/unlocked-bootloader Android devices aren’t supported and can cause app failures. (help.elevenlabs.io)
  • If you need to listen without internet, use Offline downloads (pre-convert, then play offline). (help.elevenlabs.io)
  • Try the web/desktop version to isolate if it’s an app-only issue: elevenreader.io. (help.elevenlabs.io)
  • If the app seems “stuck” on account state, follow these steps: ensure you’re logged into the correct account, use “Restore Purchase” in Settings (if subscribed), then restart the app. (help.elevenlabs.io)
  • Still not working? Contact Support with details and screenshots. (help.elevenlabs.io)

If you can, tell me:

  • Your device and OS version;
  • Whether the phone is rooted/unlocked (Android);
  • Whether playback works on elevenreader.io or with an offline download.

Sources:
ElevenLabs Status
Which devices is ElevenReader available on? – ElevenLabs
How do offline downloads work? – ElevenLabs
Is ElevenReader available for Desktop or Web? – ElevenLabs
I subscribed, but the ElevenReader app still says I’m on the free version – ElevenLabs
How can I contact support? – ElevenLabs

spice lance
#

I even change my account

long whaleBOT
#
AI-generated Answer for fool0356

Thanks for the update. A few targeted checks that come directly from our docs:

  • Make sure you’re logging into an ElevenReader account, not an ElevenLabs (elevenlabs.io) account. These are separate. If you changed your ElevenLabs account, it won’t affect ElevenReader sign‑in or content. (help.elevenlabs.io)
  • Check our status page to rule out any ongoing service incident before further troubleshooting. (status.elevenlabs.io)
  • Confirm device compatibility: iOS 17+ on iPhone/iPad, Android 7.0+ on Android. Devices with an unlocked bootloader or root are not supported. (help.elevenlabs.io)
  • If you’re on the free tier and using a VPN/proxy or a shared IP, our abuse detection can block usage. Try turning off VPN/proxy or use a unique IP; paid plans aren’t affected by this flag. (help.elevenlabs.io)
  • Try the web/desktop app at elevenreader.io with the same ElevenReader account to see if playback works there; this helps isolate device vs. account issues. (help.elevenlabs.io)
  • If you recently purchased a plan on the same app store account but the app still shows free, use “Restore Purchase” in ElevenReader settings and restart the app. (help.elevenlabs.io)
  • As a workaround for connectivity, you can pre‑convert content as offline downloads (available on paid plans) and listen without internet. (help.elevenlabs.io)

If it’s still failing, please share:

  • Device and OS version, and whether the device is rooted/unlocked.
  • Whether a VPN/proxy is enabled.
  • Whether playback works on elevenreader.io with the same ElevenReader login. (help.elevenlabs.io)

If none of the above resolves it, contact Support via the Help Center so we can review your account and device details. (help.elevenlabs.io)

spice lance
#

I used same device and logged in 3 account in it

long whaleBOT
#
AI-generated Answer for fool0356

Thanks for the detail. A few important points from our docs:

  • Multiple accounts: You can open multiple paid ElevenLabs accounts (each must use a different email). Only one free account is allowed per user and per IP; creating/using multiple free accounts on the same IP can be flagged. (help.elevenlabs.io)
  • Free-tier abuse protection: If the system detects more than one free account on the same IP, free usage can be disabled for those accounts. The documented ways to resolve are: subscribe to a paid plan or use a unique (non‑flagged) IP. (help.elevenlabs.io)
  • Account sharing: ElevenReader accounts may not be shared with others; violating accounts can be deactivated. (help.elevenlabs.io)
  • Device support: Ensure the device/OS is supported (iOS/iPadOS 17+ or Android 7.0+). Rooted or bootloader‑unlocked Android devices aren’t supported. (help.elevenlabs.io)

If you signed into three free accounts on the same device/network, that could trigger the free‑tier protection and lead to playback issues. Recommended next steps per the docs: use a single account, avoid multiple free accounts on the same IP, and if you were flagged, either subscribe on the account you want to use or switch to a unique IP. (help.elevenlabs.io)

Sources:
Can users have more than one account? – ElevenLabs
What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? – ElevenLabs
Can I share my ElevenReader account with others? – ElevenLabs
Which devices is ElevenReader available on? – ElevenLabs
Can users have more than one account? – ElevenLabs

spice lance
#

How can I resolve this situation without any paid plans