elevenlabs plus twillio doenst work it doesnt put the webhook in elevenlabsauto. | ElevenLabs | Page 1

AI-generated Answer for mortizfx

Short answer: I can’t find anything in ElevenLabs’ official docs called “elevenlabsauto.” That label doesn’t appear to be a documented setting or webhook name.

What’s documented for Twilio + ElevenLabs

Native Twilio integration auto-configures the Twilio voice webhook after you import your Twilio number into ElevenLabs using your Twilio Account SID and Auth Token, then assign the number to an agent. You can verify the webhook by checking the Twilio number’s Voice configuration in the Twilio Console. (elevenlabs.io)
If you want a “conversation initiation” webhook (to pass dynamic variables before an inbound Twilio call starts), you must:
1. Add your webhook URL in Agents Platform Settings,
2. Enable “Fetch conversation initiation data for inbound Twilio calls” in the agent’s Security tab, and
3. Implement an HTTPS POST endpoint that accepts caller_id, agent_id, called_number, call_sid and returns a JSON payload of type conversation_initiation_client_data with dynamic_variables and optional overrides. Respond within the timeout. (elevenlabs.io)
Post-call webhooks (optional) must return HTTP 200; repeated failures can auto-disable delivery. HMAC signature verification and static egress IPs are documented if you need to lock down the listener. (elevenlabs.io)
If a call fails, check the Call History page in ElevenLabs for the specific failure reason. (help.elevenlabs.io)

Recommended checks

Confirm you used the native import flow (Account SID + Auth Token) and assigned the Twilio number to an agent; this is what triggers automatic voice webhook configuration on the Twilio side. (elevenlabs.io)
If you expect your own pre-call webhook to run, ensure you configured it in Agents Platform Settings and enabled it per agent as above; it’s configured in ElevenLabs, not manually in Twilio. (elevenlabs.io)
If calls still don’t reach your agent, review Call History for the exact error and adjust accordingly. (help.elevenlabs.io)

If you can share whether you’re using the native Twilio integration or a custom setup, I can point you to the exact documented steps for that path. (elevenlabs.io)

Sources:
Connect Twilio to ElevenLabs Conversational AI Voice Agents
Twilio personalization | ElevenLabs Documentation
Post-call webhooks | ElevenLabs Documentation
Where can I locate the reason for my call failing? – ElevenLabs
Connect Twilio to ElevenLabs Conversational AI Voice Agents
Twilio personalization | ElevenLabs Documentation
Where can I locate the reason for my call failing? – ElevenLabs
Integrate | ElevenLabs Documentation

#elevenlabs plus twillio doenst work it doesnt put the webhook in elevenlabsauto.