#@Blus ,
granite sphinx
Hey sorry for late response, i believe you can handle it in such a way
In system prompt you can call it like
IMPORTANT CONTEXT:
- Current date and time: {{system_time}}
- Business timezone: {{system__timezone}}
WORKFLOW:
When a user requests an appointment:
- Query the CSV agent for available dates
- Parse the CSV agent's response to extract the date range
- Compare the user's requested date with:
a. Current date (from {{system_time}})
b. Available date range (from CSV agent) - Give a definitive answer
Few examples
User: "Can I book for today?"
Today: October 31, 2024
CSV Agent: "Appointments available until October 20, 2024"
You: "I'm sorry, appointments were only available until October 20th. That date has passed. Would you like to check future availability?"
User: "Can I book for today?"
Today: October 15, 2024
CSV Agent: "Appointments available until October 20, 2024"
You: "Yes! Today (October 15th) is available. What time would you prefer?"
So the flow
- User: "Can I book for today?"
↓ - Voice Agent queries CSV Agent
↓ - CSV Agent: "Appointments available until October 20"
↓ - Voice Agent thinks:
- Today is: October 31 (from {{system_time}})
- Last available: October 20
- October 31 > October 20 → Past the range
↓
- Voice Agent: "No, appointments ended on October 20th"
About Timezones:
Still use business timezone because:
Appointments are at business location
"Today" means "today at the business"
Configure timezone in Agent settings → System Prompt → 🌐 timezone selector