AI-generated Answer for intentionandflow
Short answer: I can’t find any ElevenLabs feature or setting called “User Keypad Input Detection” in the official docs. The only keypad-related capability currently documented is outbound DTMF — the Play keypad touch tone system tool — which lets an agent send keypad tones (0–9, *, #) during phone calls. You can enable it by adding that system tool to your agent (via the dashboard or API). (elevenlabs.io)
If you were specifically looking to detect caller DTMF input (inbound keypad detection), there’s no documented system tool or setting for that as of today. If this is a private/early-access feature, please share the context (UI location or API field you’re expecting), or contact ElevenLabs support/account team. (elevenlabs.io)
Sources:
System tools | ElevenLabs Documentation
System tools | ElevenLabs Documentation
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