#I created an agent and configured it to perform a handover to a human via a Twilio phone number. On
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Short answer: No. With ElevenLabs Agents, “Transfer to Human” uses the transfer_to_number system tool. In the default Conference transfer, the platform dials the destination, adds them, and then removes the AI agent so only the caller and the human remain. SIP REFER hands the call off entirely. The docs do not provide an option for the AI to keep conversing while the human is dialed in the background, and there’s no documented async mode for this tool. (elevenlabs.io)
Related docs also describe the “Transfer to number” workflow node as a transition from an AI conversation to a human via telephony, reinforcing that the AI session ends at that point. (elevenlabs.io)
For reference, the system tool’s documented parameters are reason, transfer_number, client_message (what the caller hears while waiting), and agent_message (for the human), but none enable concurrent AI conversation during dialing. (elevenlabs.io)
If you need anything else (e.g., confirming your transfer type or numbers), I can point you to the exact config sections.
Sources:
Transfer to human | ElevenLabs Documentation
Workflows | ElevenLabs Documentation
System tools | ElevenLabs Documentation
If I were to use SIP REFER instead of Conference, would it be possible then to have the AI agent continue the conversation while the human is dialed in the background?