Short answer: Yes—use a Workflow to auto-fire the Play keypad touch tone tool at call start.
How to set it up
Enable the Play keypad touch tone system tool on your agent. It supports Twilio and accepts sequences with pauses (w = 0.5s, W = 1s). (elevenlabs.io)
Create an Agent Workflow and make the first node a Dispatch Tool node that calls play_keypad_touch_tone with your desired dtmf_tones (for example, "W2W3#"). Dispatch Tool nodes guarantee the tool call executes, which lets you send DTMF immediately upon connection—independent of the agent getting a speaking turn. Route the success edge to your normal conversation/subagent node. (elevenlabs.io)
Use this with the native Twilio phone integration for outbound calls. (elevenlabs.io)
Notes
There’s no documented “auto-run tool on connect” toggle; using a Workflow Dispatch Tool node as the initial node is the documented way to guarantee immediate DTMF. (elevenlabs.io)
If the IVR speaks continuously, include pause characters (w/W) in dtmf_tones to time inputs. (elevenlabs.io)
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