#Application error: a client-side exception has occurred (see the browser console for more informati

1 messages · Page 1 of 1 (latest)

tender sleetBOT
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AI-generated Answer for addictivedog

This error is usually caused by the browser environment rather than your ElevenLabs account.

Try these official troubleshooting steps:

  • If you’re using a browser translation tool (e.g., Google Translate), temporarily pause/disable it and retry. This is a known cause. (help.elevenlabs.io)
  • Click “Try again,” then clear the site cache (hard refresh with CTRL+F5) and retry. (help.elevenlabs.io)
  • If the error appears after clicking Generate (Speech Synthesis), check your History — the audio is typically created successfully despite the message. (help.elevenlabs.io)
  • If you’re on Safari/iOS/macOS — especially older versions — try an alternative browser (Chrome/Edge/Firefox). (help.elevenlabs.io)

Still happening on every device? Contact Support via the request form and include screenshots, browser/version, and steps to reproduce. (help.elevenlabs.io)

Sources:
When using the website, why am I getting a client-side error? – ElevenLabs
When using the website, why am I getting a client-side error? – ElevenLabs
When using the website, why am I getting a client-side error? – ElevenLabs
Website problems with Safari, iOS (iPhone), macOS (Mac) – ElevenLabs
When using the website, why am I getting a client-side error? – ElevenLabs

hexed stump
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no still doesn't work, i've even tried it on a different PC at a different IP

tender sleetBOT
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AI-generated Answer for addictivedog

Thanks for checking. Based on our docs, that “Application error: a client-side exception has occurred” is usually caused by cached site data or by browser translation being enabled.

Please try, in this order:

  • If your browser is translating the ElevenLabs site (e.g., Chrome/Edge auto-translate or a translation extension), pause/disable translation for elevenlabs.io and reload. (help.elevenlabs.io)
  • Click “Try again,” then hard-refresh the page to clear the site cache (Ctrl+F5 on Windows). (help.elevenlabs.io)
  • If the error appeared after using Generate in Speech Synthesis, check your History—the audio is usually created successfully despite the error. (help.elevenlabs.io)

If it still fails across devices with translation disabled, there may be an account-specific issue. Submit a support request and include your account email, a brief timeline, the page/feature you’re using, and any screenshots/console logs. (help.elevenlabs.io)

Also, you can quickly rule out a platform incident by checking our status page (it currently reports systems operational). (status.elevenlabs.io)

If you confirm translation is off and Ctrl+F5 didn’t help, tell me which browser and page/feature you’re on, and I’ll point you to the next doc-backed checks.

Sources:
When using the website, why am I getting a client-side error? – ElevenLabs
When using the website, why am I getting a client-side error? – ElevenLabs
When using the website, why am I getting a client-side error? – ElevenLabs
How can I contact support? – ElevenLabs
ElevenLabs Status

hexed stump
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How can I be an account issue when I cant even get to the login page

tender sleetBOT
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AI-generated Answer for addictivedog

It likely isn’t an account issue. ElevenLabs’ Help Center explains that the “Application error: a client-side exception has occurred” is caused by the browser or cached site data and can happen before authentication loads. Recommended fixes are: pause any browser translation (e.g., Google Translate), click “Try again,” and hard‑refresh/clear the site cache (Ctrl+F5). If it persists, clear cache/cookies for elevenlabs.io and retry. (help.elevenlabs.io)

If you’re on Safari/iOS/macOS, try a different browser (e.g., Chrome or Edge); there are known intermittent issues on Safari, especially older versions. (help.elevenlabs.io)

If you use Brave or have ad/pop‑up blockers, temporarily disable them or test in a clean browser profile; the Help Center notes these can interfere with site functionality in some cases. (help.elevenlabs.io)

Optionally, go directly to the sign‑in route: https://elevenlabs.io/app/sign-in. (help.elevenlabs.io)

Also check the status page to rule out a platform incident: https://status.elevenlabs.io. (status.elevenlabs.io)

If none of the above resolves it, please contact Support via the help center form and include your browser, OS, extensions, and any console errors. (help.elevenlabs.io)

Sources:
When using the website, why am I getting a client-side error? – ElevenLabs
Website problems with Safari, iOS (iPhone), macOS (Mac) – ElevenLabs
Why can't I download my dubs? – ElevenLabs
Can I still log in using GitHub or Facebook? – ElevenLabs
ElevenLabs Status
How can I contact support? – ElevenLabs

hexed stump
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My Account was hacked. 2fa enabled and someone upgraded to pro. I have evidence of a login from Pakistan. Can I get a refund

tender sleetBOT
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AI-generated Answer for addictivedog

I’m sorry this happened. Here’s what our public policy and docs say.

Refund eligibility

  • ElevenLabs will refund if you request it within 14 days of the payment and no credit quota was used in that billing period. Otherwise, the refund is not eligible under the stated policy. (help.elevenlabs.io)

How to request a refund

  • Submit a ticket via the Help Center contact form. Include: the payment date, invoice ID, reason (“account compromise”), and any screenshots (e.g., the geo/IP evidence). (help.elevenlabs.io)
  • You can download the relevant invoice(s) from Account > Subscription > Manage subscription > View invoices. (help.elevenlabs.io)

Account security and containment (recommended steps)

  • Set a new password using the “Forgot password” flow on the sign-in page (this is how you add/set a password even if you signed up with SSO). (help.elevenlabs.io)
  • Keep 2FA enabled (or re-enable it) and store the backup code securely. (help.elevenlabs.io)
  • Revoke any API keys (delete and recreate; consider enabling per-key restrictions and credit limits). (help.elevenlabs.io)
  • Review recent usage in Developers > Usage Analytics to see what was run and by which API key; export if needed for your ticket. (help.elevenlabs.io)
  • If you use Usage Based Billing, disable it or lower the threshold to limit any further charges. (help.elevenlabs.io)
  • You may also downgrade or cancel to stop future renewal charges (takes effect at period end). (help.elevenlabs.io)

Important note

  • ElevenLabs’ Terms require you to maintain account security and promptly notify us if you suspect unauthorized access—please include that in your ticket description. (elevenlabs.io)

If you want, I can draft the exact wording to paste

hexed stump
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But i cant login to change anything. Is it possible support team can close my account and refund me without me having to login