ElevenLabs Agents charge per text message in “text-only” and “multimodal (voice+text)” conversations. Current prices by plan are:
Free/Starter: $0.004 per message
Creator/Pro/Scale/Business: $0.003 per message
LLM usage is billed separately and passed through. (help.elevenlabs.io)
How to send texts (chat messages)
You can run agents in Chat Mode (text-only) or allow text input alongside voice:
Programmatically (SDK/API):
Create an agent with text_only enabled, or set a runtime override, then send messages with the SDK:
Example: conversation.send_user_message("...") in Python/JS. (elevenlabs.io)
On your website (widget):
Enable “Voice + text” or “Chat Mode” in the widget settings, then embed the widget on your site. (elevenlabs.io)
Note on SMS/WhatsApp
ElevenLabs’ help center documents telephony integrations (e.g., Twilio) for calls. There isn’t a public help-center guide for sending SMS/WhatsApp via Agents; if you meant carrier SMS, that flow isn’t documented. (help.elevenlabs.io)
If you clarify whether you need web chat vs. carrier SMS, I can point you to the exact setup steps in the docs.
Short answer: No. In Agents, “text message” billing applies to each text message in a conversation (text-only or multimodal), not just the assistant’s outputs. The Help Center states you’re “charged for each text message,” and lists the per‑message rates; it does not limit charges to assistant replies. (help.elevenlabs.io)
Current per‑message rates:
Free/Starter: 0.4 cents per text message
Creator/Pro/Scale/Business: 0.3 cents per text message
LLM costs are billed separately. (help.elevenlabs.io)
This charging applies when messages are exchanged via the Agents chat widget or SDK with text enabled. (elevenlabs.io)
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