Thanks for reporting this. Here’s how to troubleshoot EPUB import errors in ElevenReader using only what’s documented:
Confirm the file type is supported. ElevenReader supports importing EPUB, PDF, and TXT. If the EPUB fails, try the same content as PDF or TXT. (help.elevenlabs.io)
Check device/OS compatibility. ElevenReader supports iPhone/iPad (iOS/iPadOS versions listed in the help center) and Android 7.0+. Rooted or bootloader‑unlocked Android devices aren’t supported. (help.elevenlabs.io)
Try web/desktop upload. Your mobile files sync with your ElevenReader account on the web; upload the EPUB (or a PDF/TXT version) at elevenreader.io and see if it appears in the app. (help.elevenlabs.io)
Make sure you have enough ElevenReader credits for converting personal files (EPUB/PDF/TXT). The free plan includes a weekly credit allowance; if you’re out, conversion can’t proceed. (help.elevenlabs.io)
Basic app refresh steps: restart the app; if needed, sign out and back in. These steps are referenced in related app-troubleshooting guidance. (help.elevenlabs.io)
Still failing? Contact Support and include the EPUB file, device model, OS version, app version, and a short description of the steps that trigger the error. (help.elevenlabs.io)
If you share your device/OS and whether PDF/TXT import works, I can narrow this down further.
stiff eagle
novel garden