Eligibility: ElevenLabs will consider a refund if you request it within 14 days of payment and you have not used any of your credit quota for the period you want refunded. (help.elevenlabs.io)
How to request: Contact ElevenLabs Support via the Help Center “Submit a request” page and state your reason for the refund. (help.elevenlabs.io)
If you bought through mobile app stores (ElevenReader via Apple App Store or Google Play), you must request the refund through Apple or Google directly; website (Stripe) purchases can be requested from ElevenLabs Support. (help.elevenlabs.io)
For full policy details, see the Help Center refund policy article. (help.elevenlabs.io)
It’s permanent: the account and associated data are deleted per the Terms/Privacy, and you won’t be able to use the same email address again. (help.elevenlabs.io)
Refunds are not automatic. To request one, contact Support. Refunds are considered only if you request within 14 days of payment and no credit quota was used for that period. (help.elevenlabs.io)
If your purchase was for ElevenReader via the App Store or Google Play, you must request a refund through Apple or Google; website (Stripe) purchases should be requested via Support. (help.elevenlabs.io)
If you need to make a data erasure request (e.g., you can’t access the deleted account), submit a Data Subject Request via the official form. (help.elevenlabs.io)
If you’re seeing charges or have a billing question after deletion, open a ticket with Support and include the email used on the deleted account and your payment details. (help.elevenlabs.io)
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