ElevenLabs conversations do not have “pending” or “not answered” statuses. The Conversation status enum is: initiated, in-progress, processing, done, failed. New calls appear as initiated. (elevenlabs.io)
If a phone call is not answered, there is no “not answered” terminal status; the conversation will typically end as failed, and the specific reason is shown in Call History or obtainable via post‑call webhooks. (help.elevenlabs.io)
References:
Conversation status enum and examples: Get conversation details; List conversations. (elevenlabs.io)
Where to see why a call failed: Help Center article “Where can I locate the reason for my call failing?” (help.elevenlabs.io)
Receiving post‑call data (including analysis/metadata): Post‑call webhooks. (elevenlabs.io)
If you’re observing calls stuck at initiated for longer than expected, check the Status page for any active incidents and review the Call History error shown for those records. (status.elevenlabs.io)
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