#I want to cancel my subscription because the email account i used for ElevenLabs reader was termina

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rare whaleBOT
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AI-generated Answer for tanyaao.o

Here’s how to cancel, depending on where you started the ElevenReader subscription:

  • Apple App Store: iOS Settings > your name > Subscriptions > select ElevenLabs/ElevenReader > Cancel. This stops future charges and you keep access until the end of the current billing period. (help.elevenlabs.io)
  • Google Play Store: Play Store app > profile icon > Payments & subscriptions > Subscriptions > select ElevenLabs/ElevenReader > Cancel. Future charges stop; access continues until period end. (help.elevenlabs.io)
  • ElevenLabs website: Log in at elevenlabs.io > My Account > Subscription > Manage subscription > Cancel subscription. If you can’t access the account because the email was terminated, submit a request via the support contact form and include the email tied to the ElevenLabs account. (help.elevenlabs.io)

Notes:

  • Cancellations take effect at the end of the current billing cycle; you keep access until then. (help.elevenlabs.io)
  • Unused credits are lost when the cancellation takes effect. (help.elevenlabs.io)

If you tell me where you purchased (Apple, Google Play, or website), I can tailor the exact steps.

Sources:
How do I cancel my ElevenReader subscription? – ElevenLabs
How do I cancel my ElevenReader subscription? – ElevenLabs
How do I cancel my subscription? – ElevenLabs
How do I cancel my ElevenReader subscription? – ElevenLabs
How do I downgrade or cancel my subscription? – ElevenLabs

ember jungle
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I want to cancel my subscription because the email account i used for ElevenLabs reader was terminated unfairly

rare whaleBOT
#
AI-generated Answer for tanyaao.o

I’m sorry this happened. Here’s how to stop charges for ElevenReader, depending on where you subscribed:

  • If you subscribed via Apple: iPhone/iPad Settings > your name > Subscriptions > ElevenReader > Cancel. You’ll keep access until the current billing period ends. (help.elevenlabs.io)
  • If you subscribed via Google Play: Play Store > profile icon > Payments & subscriptions > Subscriptions > ElevenReader > Cancel. Access continues until the end of the current billing period. (help.elevenlabs.io)
  • If you subscribed on the ElevenLabs website: Log in at elevenlabs.io > My Account > Subscription > Manage subscription > Cancel subscription. Cancellation takes effect at the end of the billing cycle. (help.elevenlabs.io)

If you can still log in but want to change the email on your ElevenLabs account: My Account > Settings > Change Email, then confirm via the verification link sent to your new email (you don’t need access to the old inbox to complete the change). (help.elevenlabs.io)

If your account uses Apple or Google Sign‑in, the linked email cannot be changed; you can still cancel through the App Store/Play Store as above. (help.elevenlabs.io)

If you can’t access your account at all, please contact our support team via the official help center contact form and include the ElevenLabs account email and any relevant purchase details so we can locate and assist with the cancellation. (help.elevenlabs.io)

Note: Uninstalling the ElevenReader app does not cancel your subscription. You must cancel through your app store or account settings. (help.elevenlabs.io)

If you tell me where you originally subscribed (Apple, Google Play, or the website), I can point you to the exact place to cancel.

Sources:
How do I cancel my ElevenReader subscription? – ElevenLabs
How do I cancel my ElevenReader subscription? – ElevenLabs
How do I cancel my subscription? – ElevenLabs
How do I change my email? – ElevenLabs
Can I change my account from Apple Sign-in to email and password? – ElevenLabs
How can I contact support? – ElevenLabs
If I uninstall the ElevenReader app, will I still be charged? – ElevenLabs

ember jungle
#

I can't access to my account on ElevenLabs reader or ElevenLabs

rare whaleBOT
#
AI-generated Answer for tanyaao.o

Sorry you’re locked out. Here are the official ways to regain access or stop charges, depending on your sign‑in and where you subscribed:

If you’re still logged in anywhere (web or app)

  • Change the account email to one you can access: My Account > Settings > Change Email > follow the verification link sent to the new email. Note: this only works for accounts created with email+password; Apple/Google SSO emails can’t be changed. (help.elevenlabs.io)

If you created your account with email + password and are logged out

  • Try “Forgot password” to reset via email. If you can’t receive email (account terminated), contact ElevenLabs Support via the help center form and include your original account email and any billing details so they can assist. (help.elevenlabs.io)

If you signed up with Apple or Google

  • Your email can’t be changed because it’s intrinsically linked to Apple/Google. You can add a password to the same email by using “Forgot password,” but the account stays linked to Apple/Google SSO. (help.elevenlabs.io)

To stop billing if you can’t access the account

  • ElevenReader subscriptions bought in app stores: cancel directly with the store (no ElevenLabs login needed).
    • Apple: iOS Settings > [your name] > Subscriptions.
    • Google Play: Play Store > profile icon > Payments & subscriptions > Subscriptions. (help.elevenlabs.io)
  • ElevenReader subscriptions bought on the website: go to Account > Manage billing if you can log in; otherwise contact Support via the help center form and ask them to cancel. (help.elevenlabs.io)
  • ElevenLabs website (Stripe) subscriptions: normal path is My Account > Subscription > Manage subscription > Cancel; if you can’t sign in, contact Support and include the account email so they can help. (help.elevenlabs.io)

Refunds (if applicable)

  • General policy: requests within 14 days and with no quota used in that period may be eligible. Contact Support for website/Stripe purchases. (help.elevenlabs.io)
  • ElevenReader purchases via Apple/Google Play: refund requests must be made through Apple or Google. (help.elevenlabs.io)

If you’d like, tell me:

  • The email/SSO used to sign up (email+password vs Apple
ember jungle
#

I want to cancel my subscription because the email account i used for ElevenLabs reader was terminated unfairly
I can't access my account to cancel my subscription

rare whaleBOT
#
AI-generated Answer for tanyaao.o

I can help you cancel, even if you can’t access the old email. Please pick the path that matches where you started the subscription:

  • If it’s an ElevenReader in‑app subscription:

    • Apple: Cancel in iOS Settings > your name > Subscriptions. Cancelling stops future charges but access continues until the end of the current period. (help.elevenlabs.io)
    • Google Play: Cancel in Play Store > profile icon > Payments & subscriptions > Subscriptions. (help.elevenlabs.io)
    • Note: Uninstalling the app does not cancel. (help.elevenlabs.io)

  • If it’s a subscription bought on the ElevenLabs website (Stripe):

    • Since you can’t log in, submit the support contact form and ask us to cancel the subscription. Include the ElevenLabs account email (the one you used before it was terminated) and any relevant details so the team can locate the account. Our cancellation articles explicitly say to contact support if you can’t complete the steps yourself. (help.elevenlabs.io)

Optional: Refunds (if applicable)

  • Website purchases may be eligible for a refund if requested within 14 days and no credit quota was used. (help.elevenlabs.io)
  • ElevenReader purchases through Apple or Google Play must request refunds through Apple/Google. (help.elevenlabs.io)

If you tell me where you originally subscribed (Apple, Google Play, or website), I’ll give you the exact next step and wording to include in the support request. (help.elevenlabs.io)

Sources:
How do I cancel my ElevenReader subscription? – ElevenLabs
How do I cancel my ElevenReader subscription? – ElevenLabs
If I uninstall the ElevenReader app, will I still be charged? – ElevenLabs
How can I contact support? – ElevenLabs
What is your refund policy? – ElevenLabs
How do I request a refund for my ElevenReader purchase? – ElevenLabs
How do I cancel my ElevenReader subscription? – ElevenLabs

ember jungle
#

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