#I'm from the Philippines. And everytime I enter my phone number it gives me the "Could not send OTP

1 messages · Page 1 of 1 (latest)

regal muskBOT
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AI-generated Answer for jeonsaux42

Thanks for flagging this. Based on our docs:

  • Make sure you’re entering your phone number in international format (with country code) when enabling 2FA, then use the SMS code to verify. (help.elevenlabs.io)
  • Access to ElevenLabs is restricted from specific sanctioned regions. If you’re using a VPN or your IP is being routed through infrastructure that’s flagged as one of those regions, access can be blocked; obtaining a new IP can help. (help.elevenlabs.io)
  • If it still fails, please contact Support via the help center form and include your account email, the phone number you tried (in international format), and the time of the attempts so the team can investigate. (help.elevenlabs.io)

If you’d like, I can summarize what you’ve already tried so you can paste it into the support form.

Sources:
How do I add two-factor authentication (2FA) to my account? – ElevenLabs
Do you restrict access to the service and platform for any specific countries? – ElevenLabs
How can I contact support? – ElevenLabs

edgy sparrow
#

Hi I've also submitted the support ticket on ElevenLabs website itself but got no updates yet

regal muskBOT
#
AI-generated Answer for jeonsaux42

Thanks for letting us know. A few quick checks that often resolve “no update yet” after submitting a ticket:

  • Confirm you verified the ticket: after submitting, we send a verification email. If you clicked the link, you’ll see a “Your ticket has been verified” page and then just need to wait for the team to respond “as soon as possible.” (help.elevenlabs.io)
  • Check spam/junk for the verification email. If you can’t find it, please submit the form again so Support can manually verify your account. (help.elevenlabs.io)
  • Use the official contact form and choose the most relevant category (e.g., “Customer Support” or “Customer Support – Enterprise”) so it routes correctly. Include clear repro steps, screenshots, and affected project/voice IDs. (help.elevenlabs.io)
  • If you prefer email, our Terms list team@elevenlabs.io for questions/complaints. Note email isn’t guaranteed secure—avoid sending sensitive data. (elevenlabs.accenture.com)

ElevenLabs doesn’t publish average response times in the help center; after verification, the guidance is to wait for the team to reply. If this is enterprise/urgent, select the Enterprise option in the form to reach the priority queue covered by SLAs. (help.elevenlabs.io, elevenlabs.io)

If you share your ticket number here, I can at least confirm whether it looks verified (based on the email you received).

Sources:
Your ticket has been verified! – ElevenLabs
Why am I not receiving a verification email? – ElevenLabs
Submit a request – ElevenLabs
ElevenLabs Terms of Service (non-EEA) | ElevenLabs
Submit a request – ElevenLabs
Customer Support Conversational Agents | ElevenLabs

edgy sparrow