AI-generated Answer for the_ranked_demon
I can’t find any official ElevenLabs policy that gives “12 hours” just for creating an account. The only “hours” system documented is for the ElevenReader mobile app, which uses listening hours. By default, free users get 2 free hours per week, and additional hours can come from hour packs or referral bonuses shown in‑app; the exact bonus amount is not fixed in the docs. If your account shows 12 hours, it’s likely from an in‑app promotion or referral credit rather than a standard signup grant. See the official guidance here:
- ElevenReader hours overview (how hours work, weekly free hours, referrals), help article. (help.elevenlabs.io)
- General note that everyone is placed on the free plan at signup; any special offers appear on your Subscription page. (help.elevenlabs.io)
If you can share where you’re seeing the 12 hours (e.g., ElevenReader app vs. the web platform), I can point you to the exact place in the docs for that product.
Sources:
How do ElevenReader hours work? – ElevenLabs
Do you offer discounted or free plans? – ElevenLabs
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