#Same here, tried multiple phone numbers, same result Could not send OTP

1 messages · Page 1 of 1 (latest)

wheat siloBOT
#
AI-generated Answer for janahammond_56001

Thanks for the report. The only publicly documented requirement for SMS verification is to enter your phone number in full international format (e.g., +1XXXXXXXXXX for the U.S.). Please confirm you’re adding 2FA via My Account > Settings > Add Two-Factor Authentication and that the number is in international format. (help.elevenlabs.io)

If you still see “Could not send OTP,” please open a support ticket and include:

  • A screenshot of the error
  • The country/region of the number
  • Approximate timestamp and your account email

This helps the team investigate account-specific issues. (help.elevenlabs.io)

Sources:
How do I add two-factor authentication (2FA) to my account? – ElevenLabs
How can I contact support? – ElevenLabs

wanton timber
#

I'm trying to claim the student pack of eleven labs by verifying my identity but I have been stuck at the mobile verification page since it isnt able to read my phone number for some reason.

This is the error that is being displayed and has been persistant for quite a while