AI-generated Answer for damuz91
If your Conversational AI setup with SIP trunk is not fetching initiation client data from the webhook, here are some potential areas to check:
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Webhook Configuration: Ensure that the webhook is correctly configured in your Conversational AI settings. Verify that the webhook is enabled and associated with the correct agent.
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Webhook Endpoint: Confirm that your webhook endpoint is reachable and correctly set up to handle incoming requests. It should return a 200 status code to indicate successful processing.
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Server Logs: Check your server logs to see if there are any incoming requests from ElevenLabs when the call is initiated. If no requests are logged, it could indicate that the webhook is not being triggered.
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HMAC Authentication: If you are using HMAC authentication, ensure that your server is validating the ElevenLabs-Signature header correctly. If HMAC is disabled, confirm that your server is not rejecting requests due to missing authentication headers.
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SIP Trunk Setup: Verify that your SIP trunk is properly configured and that the call is reaching the ElevenLabs infrastructure. If the call is not reaching the SIP provider or ElevenLabs, the webhook may not be triggered.
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Webhook Delivery Status: Check if the webhook has been auto-disabled. Webhooks that fail to deliver successfully 10 times in a row and haven’t had a successful delivery in over 7 days are automatically disabled.
If you’ve verified these points and the issue persists, you may need to provide additional details, such as server logs, webhook settings, or any error messages, to further investigate the problem.
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