#how to force the agent to always speak a message before transferring the call

1 messages · Page 1 of 1 (latest)

pseudo sphinxBOT
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AI-generated Answer for johnnyflaco

To ensure the agent always speaks a message before transferring the call, you can use the Transfer to agent tool settings. This feature allows you to configure the following:

  1. Add a custom message for the transfer.
  2. Set a minimum delay before the transfer occurs.
  3. Specify whether the agent should play the first message after the transfer.

To update these settings, go to the Transfer to agent tool settings for your agent and click Add Rule. This will allow you to customize the behavior to meet your needs.

near lance
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there doesnt seem to be an option to add a custom message.