#The webooks from conversational ai can't share the phone number of the call ?

1 messages · Page 1 of 1 (latest)

drifting crownBOT
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AI-generated Answer for swarek.eth

The content provided does not mention whether webhooks from Conversational AI can share the phone number of a call. If you need specific details about webhook capabilities or data sharing, I recommend reviewing the relevant API documentation or contacting the support team for clarification.

wooden zealot
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I want to get with the transcript the caller number, is it possible ?

drifting crownBOT
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AI-generated Answer for swarek.eth

Currently, it is not possible to forward the caller ID (phone number) from Twilio or similar systems to the conversational AI agent for use in transcripts or other tools. However, the team is working on a feature that will enable this functionality in the future.

For now, you can use external tools to make function calls to third-party applications, which might help with accessing real-time information during the call.

wooden zealot
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Even with the collect data feature? Either with the api ?

drifting crownBOT
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AI-generated Answer for swarek.eth

Currently, it is not possible to directly retrieve the caller's phone number (caller ID) and inject it into the conversational AI agent as a variable. While tools are available to make external function calls to third-party applications for real-time information, the ability to pass the caller ID from systems like Twilio into the conversational AI agent is not supported at this time.

However, the good news is that this functionality is being worked on and may become available in the near future. For now, you would need to explore alternative methods or wait for updates on this feature.

wooden zealot
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I can with twilio ?

drifting crownBOT
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AI-generated Answer for swarek.eth

Currently, it is not possible to forward the caller ID (phone number) from Twilio to the conversational AI agent or include it in the transcript. This limitation applies even when using the collect data feature or the API. However, the engineering team is working on a solution to make this functionality available in the future.

For now, you would need to explore alternative methods outside the platform to handle this requirement. If you have further questions, feel free to ask!

wooden zealot
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With the conv_3901k25dgp42e5tsfy7cfrx86cd4 can I get the caller number with the API ?

drifting crownBOT
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AI-generated Answer for swarek.eth

Currently, the API does not support retrieving the caller's phone number directly. If you need the caller's phone number for your use case, you may need to explore options within Twilio's platform, as Twilio allows you to forward caller IDs and set up webhooks for inbound and outbound calls. You can configure Twilio to pass the caller ID to your system, which can then be used in conjunction with ElevenLabs' conversational AI features.

wooden zealot
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Why ? I can see the number on the historical

drifting crownBOT
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AI-generated Answer for swarek.eth

I cannot provide information about whether the caller's phone number can be retrieved using the API or other features based on the provided context. If you are seeing the number in the call history, it may depend on the specific implementation or permissions of the system.

For further assistance, you may need to share more details, such as the tool name or the associated conversation ID, with the support team to investigate the logs and clarify the functionality. You can reach out to them using the ticket form.

wooden zealot
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It can wowrk with the caller id maybe ?

drifting crownBOT
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AI-generated Answer for swarek.eth

Currently, it's not possible to directly obtain the caller's phone number through the Conversational AI webhooks or API. This limitation exists for privacy and security reasons.

While you can see the caller number in the historical data, this information is not exposed through the API or webhooks at the moment. The collect data feature is designed to extract specific information from the conversation content, but it doesn't have access to metadata like the caller's phone number.

However, there are some potential workarounds:

  1. Twilio integration: If you're using Twilio to handle the phone calls, you might be able to access the caller ID information through Twilio's API. This would require setting up a separate integration between your system and Twilio.

  2. Conversation flow: You could design your conversation flow to ask the caller for their phone number as part of the interaction. This way, you'd collect the number as part of the conversation data.

  3. External function calls: You could potentially set up an external function call that retrieves the caller ID information from your phone system, if it's available there.

It's worth noting that our engineering team is working on improvements that may make this kind of functionality possible in the future. For now, these workarounds might help you achieve your goal of associating phone numbers with conversation transcripts.

If you need more specific guidance on implementing any of these solutions, please let me know, and I'll do my best to assist you further.

wooden zealot
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No but an identification to know when someone come back, without knowing his number