AI-generated Answer for kalvray_89689
It seems like your account might be stuck on the annual subscription option, which is preventing you from switching to the monthly plan. Here are a few steps you can try to resolve this issue:
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Clear Cache and Cookies: Sometimes, browser cache can cause issues. Clear your browser's cache and cookies, then log back into your account.
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Try a Different Browser: If clearing the cache doesn't work, try accessing your account using a different browser (e.g., Chrome, Firefox, or Edge).
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Log Out and Back In: Logging out of your account and then logging back in can sometimes refresh the subscription options.
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Check Subscription Status: Ensure that any previous subscription attempts have been fully canceled. If the system still shows an active annual subscription, it may need to be resolved first.
If these steps don’t work, you’ll need to contact the support team for further assistance. Since you’ve already reached out, I recommend waiting for their response. If you haven’t submitted a ticket yet, you can do so through the Ticket Form.
Let them know the issue in detail, including that you want to switch to the monthly plan. They’ll be able to assist you directly.
mental nebula
native turtle