how to assign my number of twillio for inbound for a agent | ElevenLabs | Page 1

eternal cliffBOT Jul 19, 2025, 6:44 PM

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AI-generated Answer for nexousfish

To assign a Twilio number for inbound calls to an ElevenLabs agent, you can use the Import phone number from Twilio feature. This allows you to connect your Twilio number to the ElevenLabs Conversational AI agent for handling incoming calls.

If you encounter any issues during the setup, ensure that your Twilio account credentials are valid and that the region is supported. Note that the integration currently supports Twilio's US1 region credentials, and other regions may not work due to hard-coded settings.

Let me know if you need further clarification!

haughty flower Jul 19, 2025, 6:46 PM

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can you explain more about the region, i have imported via externally of twillio

eternal cliffBOT Jul 19, 2025, 6:46 PM

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AI-generated Answer for nexousfish

Currently, the Twilio integration in ElevenLabs is hardcoded to work with the US1 region credentials. If you're using credentials from other Twilio regions, such as IE1, they won't work with the integration. Users have requested the ability to configure the Twilio region directly from the UI, but this feature is not yet available.

If you've imported a Twilio number externally, it should still be usable for inbound calls as long as the credentials align with the supported US1 region. If you're experiencing issues, it may be related to this limitation. For further assistance or to report this as a potential bug, you can reach out to the support team.

haughty flower Jul 19, 2025, 9:00 PM

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how do i make a custom widget for my wbsite

eternal cliffBOT Jul 19, 2025, 9:00 PM

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AI-generated Answer for nexousfish

To create a custom widget for your website, you can use the "Widget" section provided by ElevenLabs. Here’s how you can proceed:

Access the Widget Section: Navigate to the widget customization area in your ElevenLabs account.
Customize the Widget: Use the available options to tailor the widget to your needs. This includes adjusting its appearance and functionality.
Embed Code: Once customized, you’ll receive a custom embed code. Add this code to your website to deploy the widget.
Advanced Customization: If you need more control, you can interact with the widget using ElevenLabs' JavaScript or Python SDKs to build a custom interface.

Let me know if you need further clarification!

haughty flower Jul 19, 2025, 9:02 PM

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how do i build a custom conversational widget for my website so that my agent can talk via it

eternal cliffBOT Jul 19, 2025, 9:02 PM

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AI-generated Answer for nexousfish

To build a custom conversational widget for your website, you can use the ElevenLabs AI Agent widget. While customization options are currently limited, here are some steps you can follow:

Embed the Widget: You can integrate the AI Agent widget into your website using the provided embed script. Ensure your website supports embedding JavaScript.
Customization Options: Navigate to the "Widget" tab in the Agent settings to access customization options. You can adjust certain visual elements, but resizing or significant layout changes may require custom CSS.
Custom CSS: If you want to modify the widget's appearance further, you can use custom CSS. However, note that the internal styling of the widget cannot be overridden, and results may vary.
Dynamic Variables: If you need to capture user information (e.g., email) before starting a conversation, you can create a form on your website to collect the data and pass it to the widget using dynamic variables.

If you encounter issues or need advanced customization, you may need to explore API integration or reach out to the ElevenLabs team for additional support.

haughty flower Jul 19, 2025, 9:05 PM

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how to remove powered by elevenalsb inai agent widget?

eternal cliffBOT Jul 19, 2025, 9:05 PM

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AI-generated Answer for nexousfish

Removing the "Powered by ElevenLabs" branding from the Conversational AI widget is only available for users on the Scale plan or higher. If you're on a lower plan, you would need to upgrade to the Scale plan to be eligible for branding removal. You can upgrade your plan on the Subscription Page.

Once you've upgraded, you can reach out to the support team, and they will manually disable the branding for your account. If you're already on the Scale plan, you can contact the team directly to request the removal.

haughty flower Jul 19, 2025, 9:06 PM

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can i remove the branding if i use sdk?

eternal cliffBOT Jul 19, 2025, 9:06 PM

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AI-generated Answer for nexousfish

The removal of the "Powered by ElevenLabs" branding is not possible for self-serve plans, regardless of whether you use the SDK or other methods. This feature is only available for Enterprise customers. If you're interested in exploring this option, you can contact the Enterprise Team for more information.

haughty flower Jul 19, 2025, 9:34 PM

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How do i get the agent to have a typing noise in b/w call. Its a conversaitnal ai agent

eternal cliffBOT Jul 19, 2025, 9:34 PM

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AI-generated Answer for nexousfish

Currently, ElevenLabs does not support adding artificial background noise, such as typing sounds, to AI-generated voice responses. If you need this feature, you may need to use external tools or workflows to combine ElevenLabs outputs with ambient audio. Unfortunately, no specific recommendations for such tools are provided.

haughty flower Jul 19, 2025, 10:28 PM

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where i can get the full guide for elevenlabs sdk

eternal cliffBOT Jul 19, 2025, 10:28 PM

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AI-generated Answer for nexousfish

You can find the full guide for the ElevenLabs SDK in the Product Documentation. It provides detailed information on how to use the SDK effectively, including setup, features, and integration steps.

haughty flower Jul 19, 2025, 10:30 PM

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how to send dynamic varibales via api or sdk to the agent

eternal cliffBOT Jul 19, 2025, 10:30 PM

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AI-generated Answer for nexousfish

To send dynamic variables to your agent during Twilio calls, you need to configure a webhook. This allows you to pass personalized data to the agent. You can find detailed instructions on how to set this up in the Twilio Personalization guide.

If you have additional questions or need further assistance, feel free to ask!

haughty flower Jul 19, 2025, 10:32 PM

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how to send dynamic varibales via api or sdk to the agent for outbound calls

eternal cliffBOT Jul 19, 2025, 10:32 PM

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AI-generated Answer for nexousfish

To send dynamic variables to an agent for outbound calls, you need to configure the API or SDK payload correctly. Here's an example of how to structure the JSON payload for dynamic variables:

{
  "call_name": "Batch Call",
  "agent_id": "agent_xxx",
  "agent_phone_number_id": "phnum_xxxx",
  "scheduled_time_unix": 0,
  "recipients": [
    {
      "phone_number": "+xxxx",
      "dynamic_variables": {
        "name": "Matthias"
      }
    }
  ]
}

Key Points:

Dynamic Variables: Ensure the dynamic_variables object is included in the recipient's data. The variable names must match exactly with those defined in the agent's first message template (case-sensitive and no extra spaces).
First Message Template: Verify that the agent's first message uses double curly braces for dynamic variables, e.g., {{name}}.
Webhook Configuration: If you're using Twilio, ensure the webhook is properly set up to pass these variables. You can find more details in the Twilio Personalization Guide.

If you're still experiencing issues, double-check the variable names and formatting in both the payload and the agent's template. Let me know if you need further clarification!

haughty flower Jul 19, 2025, 10:37 PM

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how to send dynamic varibales via api or sdk to the agent for outbound calls, im using this path https://api.elevenlabs.io/v1/convai/twilio/outbound-call

#how to assign my number of twillio for inbound for a agent

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