#When conducting an agent to agent transfer with Conversational AI will both agents have access to a
1 messages · Page 1 of 1 (latest)
AI-generated Answer for bscenez
Dynamic variables in a Conversational AI setup are session-specific and are applied only to the current session through dynamic conversation overrides. If you transfer a conversation from one agent to another, the new agent will not automatically inherit the dynamic variables unless they are explicitly passed along during the transfer.
To ensure both agents have access to the same dynamic variables, you would need to programmatically include these variables in the transfer process, such as by passing them through the API or another integration method.
So to clarify when an agent invokes the tool to transfer to another agent, the second agent will not have any of the variables collected by the first agent?