#Hello support, I've been trying to create the API key for a month since the beginning of my contrac

1 messages · Page 1 of 1 (latest)

hidden masonBOT
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AI-generated Answer for maria_61128

I'm sorry to hear about the trouble you're experiencing with creating an API key. Since you've already tried multiple troubleshooting steps, it might be best to escalate this issue for further investigation. Please provide the following information to help us look into the problem:

  1. The country you're accessing ElevenLabs from.
  2. Any specific error messages you receive when attempting to create the API key.

Once we have this information, we can escalate the issue to our technical team for a more detailed investigation. Thank you for your patience.

spare plaza
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lol this should be frustrating but I don't think this is a problem on 11labs itself, It might be miss configuration

hidden masonBOT
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AI-generated Answer for damuz91

I understand your frustration with the ongoing issues in creating an API key. It's certainly not a pleasant experience, especially when you've tried so many troubleshooting steps already. Let's see if we can help resolve this for you.

Given that you've already tried multiple browsers, devices, and clearing cookies, it seems the issue might be more complex than typical browser-related problems. Since you mentioned you're not using a VPN, that rules out one potential cause.

To help investigate this further, I'd recommend the following steps:

  1. Double-check your account settings to ensure there are no restrictions or issues with your subscription that might be preventing API key creation.

  2. Try accessing the API Keys section in an incognito or private browsing window. This can help rule out any potential conflicts with browser extensions or cached data.

  3. If possible, attempt to create an API key using a different internet connection (e.g., mobile data if you've been using Wi-Fi, or vice versa).

If these steps don't resolve the issue, I agree that we should escalate this for a more in-depth investigation of your account. Our technical team can look into any backend issues that might be preventing API key creation.

To initiate this process, please submit a support ticket with the following information:

  1. Your account email address
  2. A brief description of the issue, including how long you've been experiencing it
  3. Any error messages you've encountered when trying to create an API key
  4. The steps you've already taken to troubleshoot

Our team will then investigate your account specifically and work on resolving the issue for you.

You're right that this isn't likely a general problem with ElevenLabs, as API key creation typically works smoothly for most users. However, individual account issues can occur, and we're here to help resolve them.

Thank you for your patience throughout this process. We appreciate your commitment to using our service and will do our best to get this sorted out for you as quickly as possible.

spare plaza
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If you wish I can help you with that, I've integrated a big platform with 11labs and its API