AI-generated Answer for solseneca
The issue of a robotic voice being used during call transfers is related to the transfer to human tool. When using the transfer to human tool, the voice in between is a robotic voice, which is not the agent voice. This is an issue that has been reported and is being investigated. The reason for this is not explicitly stated, but it is known that the transfer to human tool is experiencing some issues, including the robotic voice and the caller ID not being passed with transfer requests.
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