#when forwarding a call in conversation api, how can the forwarded system now the callers number? i
1 messages · Page 1 of 1 (latest)
When forwarding a call using the Conversation API, the forwarded system cannot directly receive the caller's number due to restrictions like Twilio's anti-spoofing protections. These protections prevent the original caller's ID from being passed along to the recipient of the forwarded call. Instead, the agent's number is used as the caller ID.
If you need the caller's number to be available in the forwarded system, you would need to pass it as metadata or a variable within the conversation context, rather than as the caller ID. This way, the forwarded system can access the caller's number programmatically, even though it won't appear as the caller ID on the recipient's phone.
Let me know if you need further clarification!
yes, how can I pass metadata with conversation API? i did add the transfer to human rule but i don't see where to add metadata